Mayna Zahir
Valencia
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Marriot Hotel
Beverly Hills, CA
04.2024 - 03.2026
- Greeted and assisted guests during check-in/check-out processes, ensuring a positive first impression.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated room reservations using hotel management software, optimizing occupancy rates.
- Provided information on hotel amenities and local attractions, enhancing guest experience.
- Assisted with administrative tasks including data entry and filing to support front desk operations.
- Resolved guest inquiries and complaints promptly, maintaining high customer satisfaction levels.
Hostess
Porter Valley Country Club
Porter Ranch, CA
06.2022 - 02.2024
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen staff to relay guest preferences and special requests efficiently.
- Trained new staff on customer service protocols and restaurant policies for consistent service quality.
- Assisted in organizing events, collaborating with event coordinators to meet client expectations.
Sales Associate
Brandy Melville
Westlake, CA
01.2021 - 04.2022
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained visual merchandising standards, contributing to appealing store presentation.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Conducted inventory management tasks, ensuring stock levels met demand effectively.
Education
Associate of Science - Biology
California State University, Long Beach
Long Beach, CA06.2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer/Client relations
- File management
- Detail-oriented
- Typing speed 72 WPM 97% accuracy
- Basic accounting
- PC proficient
Timeline
Receptionist
Marriot Hotel
04.2024 - 03.2026
Hostess
Porter Valley Country Club
06.2022 - 02.2024
Sales Associate
Brandy Melville
01.2021 - 04.2022
Associate of Science - Biology
California State University, Long Beach