Mayyada Abdalsalam
Toronto,CA
Summary
Versatile professional with a proven track record in financial compliance, quality assurance, policy writing, and team leadership across global markets. Experienced in driving operational efficiency, optimizing customer support operations, and building high-performing teams. Skilled at forging strategic partnerships to enhance organizational impact. Seeking a dynamic full-time role in a growth-oriented organization that values diverse expertise and supports pursuit of further education. Eager to leverage skills to deliver measurable results across various industries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Legal Assistant - Independent Contractor
Debbie Rachils Law Office
02.2024 - Current
- Prepared and organized evidence and exhibits
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Quality & Reliability Team Lead
Clipboard Health
10.2023 - Current
- Led a 12-member team responsible for customer dispute resolution, Quality Assurance audits, and aligning team strategies with organizational goals, achieving a sustained improvement in customer satisfaction metrics.
- Conducted regular team meetings, 1:1 sessions, and bi-annual performance reviews, resulting in measurable improvements in communication, employee engagement, and professional development.
- Cultivated a collaborative and high-performance work culture, leading the team to surpass quality and reliability benchmarks and achieve consistent recognition for excellence.
- Monitored and optimized Key Performance Indicators (KPIs), including QA, productivity, and schedule adherence, maintaining team quality scores at 100% for three consecutive quarters.
- Evaluated staff performance and provided tailored coaching, reducing inefficiencies and boosting individual productivity by an average of 15%.
- Implemented a robust data management system using OneNote and the PARA method, significantly enhancing organization and accessibility across the department, later adopted by leadership for broader use.
- Managed team schedules, skillfully handling time-off requests and shift coverage to maintain seamless operations without compromising performance.
- Trained and onboarded new team members, effectively introducing company procedures and safety standards, ensuring a 95% retention rate among hires.
- Coached team members on advanced techniques, contributing to a 20% reduction in error rates and increased team confidence in task execution.
- Assisted in recruitment efforts, successfully identifying and onboarding high-performing candidates, enhancing team productivity and morale.
- Generated detailed reports on audit findings and actionable recommendations, resulting in a 10% improvement in operational efficiency.
- Evaluated customer needs and feedback to inform product and service enhancements, contributing to a 12% increase in positive customer feedback ratings.
Young Voices National Lead
Young Voices Europe
01.2023 - Current
- Spearheaded recruitment efforts across Estonia, successfully onboarding over a dozen high-quality writers by May 2023, exceeding recruitment targets and expanding Young Voices Europe’s talent pool.
- Expanded Young Voices Europe’s media footprint in Estonia, establishing relationships with prominent outlets such as ERR and Estonian World, both of which published my articles under the Young Voices' name.
- Built and maintained a network of media partnerships, fostering relationships with newspapers, blogs, and digital platforms to secure consistent op-ed placements, enhancing the visibility of Young Voices Europe.
- Regularly pitched op-eds written by myself and regional writers, securing widespread publication in national and international outlets, strengthening the organization’s thought leadership presence.
Policy Writing Fellow
Young Voices Europe
01.2023 - 01.2024
- Addressed EU policies as part of a fellowship program for Europe-based junior writers
- Wrote and published articles on topics related to EU policies
Compliance Support Specialist
Wise
01.2023 - 09.2023
- Cultivated positive customer relationships by swiftly resolving disputes, prioritizing active listening to address concerns, and maintaining a customer-centric approach
- Conducted thorough investigations into customer complaints
- Collaborated with other departments to gain comprehensive insights into each case
- Produced comprehensive reports summarizing investigative findings
Verification Customer Associate
Wise
06.2022 - 01.2023
- Engaged customers on calls by providing personalized greetings, answering inquiries, and conducting needs assessments, resulting in a 20% increase in customer satisfaction scores.
- Recommended tailored product solutions based on customer needs, effectively driving upsell opportunities and enhancing client trust in the brand.
- Delivered exceptional customer service by leveraging in-depth product knowledge and fostering positive, welcoming experiences, leading to a 15% boost in customer retention rates.
- Trained new staff on operating procedures and company services, improving team efficiency and reducing onboarding time by 30%.
- Provided management with detailed daily reports on calls, complaints, resolutions, order statuses, and escalations, enabling data-driven decision-making and streamlined operations.
- Consistently met or exceeded customer call guidelines for service levels, handle time, and productivity, contributing to a 10% improvement in overall team performance metrics.
- Achieved monthly quality goals and was twice recognized as Employee of the Month for outstanding performance and dedication to excellence.
Paralegal
Nasser Alshamsi Law Firm
01.2021 - 01.2022
- Verified licenses and credentials provided by clients to ensure accuracy and compliance
- Conducted outreach to professional and personal references to authenticate information, ensuring adherence to standards
- Conducted thorough due diligence in legal affairs, particularly in mergers and acquisitions
- Assisted Corporate and AML departments in upholding legal compliance with the United Arab Emirates regulations and codes
- Drafted various legal documents, including agreements, board resolutions, and contracts, while also reviewing existing contracts and agreements for accuracy and compliance
Associate
Palestinian Bar Association
10.2019 - 12.2020
- Conducted research and drafted contracts, agreements, and proposals
- Supported lawyers in preparing materials for internal and external training events
- Communicated with clients, gathering information for case research, and preparing settlement offers
Education
MBA - International Business Administration
Estonian Entrepreneurship University of Applied Sciences
Tallinn, ES01.2024
LLB - Laws
University of Mansoura
09.2019
Skills
- Analytical thinking
- Legal research
- Contract review
- Coaching and mentoring
- Strategic planning
- Risk management
- Data entry & analysis
- Providing written reviews
- Troubleshooting complex problems
- Financial compliance
- Quality control
- Client communication
Certification
- Open-Source Intelligence (OSINT)
- Operational Analysis of Suspicious Transaction Reports
- Understanding Terrorist Financing
- Source and Application of Funds Analysis
- Model of United Nations at UN office
- COP In My City at CLIMATES | Paris
- C.E.L.F French A1 at C.E.L.F
- Fundamentals of Mergers and Acquisitions at Cairo University
- TOEFL IBT
- GRE GENERAL
Languages
Arabic
French
English
Publications
To access my publications, kindly visit my Young Voices blog at https://yveu.org/blog?blogcategory=Mayyada+Abdel+Salam
Testimonials
- "Mayyada is a pleasure to work with. She is diligent and responsive and completes every task with enthusiasm. Her writing and editing skills are impressive and she has a knack for policy analysis.", Jason Reed - Head of Global Projects at Young Voices
- "I have used Mayyada personally for my company and referred her many times to friends and acquaintances. She did a great job, and I received 'thanks' from the people I referred her to as well. Mayyada is very dedicated, and I will continue to recommend her.", Nilesh Jain - Entrepreneur at just right
Timeline
Legal Assistant - Independent Contractor
Debbie Rachils Law Office
02.2024 - Current
Quality & Reliability Team Lead
Clipboard Health
10.2023 - Current
Young Voices National Lead
Young Voices Europe
01.2023 - Current
Compliance Support Specialist
Wise
01.2023 - 09.2023
Policy Writing Fellow
Young Voices Europe
01.2023 - 01.2024
Verification Customer Associate
Wise
06.2022 - 01.2023
Paralegal
Nasser Alshamsi Law Firm
01.2021 - 01.2022
Associate
Palestinian Bar Association
10.2019 - 12.2020
LLB - Laws
University of Mansoura
- Open-Source Intelligence (OSINT)
- Operational Analysis of Suspicious Transaction Reports
- Understanding Terrorist Financing
- Source and Application of Funds Analysis
- Model of United Nations at UN office
- COP In My City at CLIMATES | Paris
- C.E.L.F French A1 at C.E.L.F
- Fundamentals of Mergers and Acquisitions at Cairo University
- TOEFL IBT
- GRE GENERAL
MBA - International Business Administration
Estonian Entrepreneurship University of Applied Sciences
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