Mayuri Harshal Zende
IT Customer Support
Brampton,ON
Summary
Experienced Azure Data Engineer with over 7 years in Java, MySQL, and Spring Boot framework, and extensive expertise in managing, designing, and implementing cloud-based systems. Proficient in Azure Data Factory, Azure Databricks, and Azure Data Lake Storage Gen2. Skilled in advanced data analytics, ETL processes, and application integration with a strong focus on delivering efficient and secure data solutions.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Azure Data Engineer
BitAce Technologies Pvt.Ltd
09.2020 - 01.2024
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.
- Automated routine tasks using Python scripts, increasing team productivity and reducing manual errors.
- Designed scalable and maintainable data models to support business intelligence initiatives and reporting needs.
- Monitored incoming data analytics requests and distributed results to support.
- Developed and delivered business information solutions.
Technical Support Engineer
Futurewise Technologies PvtLtd
09.2017 - 07.2020
- Provided technical assistance to customers via phone, email, and chat, resolving issues related to software, hardware, and network connectivity.
- Utilized ticketing systems (JIRA) to track, prioritize, and document customer issues, ensuring timely resolution and follow-up.
- Conducted remote desktop support sessions to diagnose and fix technical problems efficiently.
- Collaborated with technical teams to escalate and resolve complex issues, ensuring customer satisfaction.
- Assisted in the development of user guides and documentation to enhance customer self-service capabilities.
- Maintained a high level of customer satisfaction by delivering prompt and effective solutions and ensuring clear communication throughout the support process.
- Provided feedback to product development teams based on customer insights and recurring issues.
Education
Bachelor of Science - Information Technology
P.L. Shroff College of Arts & Commerce
Boisar , India 05.2001 -
Skills
ETL development
Data Pipeline Design
Data Modeling
Data Warehousing
Teamwork and Collaboration
Problem-Solving
Remote Support
Ticket management
Critical Thinking
Debugging
Customer Support
Application support
Customer Service
Languages
English
Professional Working
Certification
Microsoft Certified: Azure Data Engineer Associate
Timeline
Microsoft Certified: Azure Data Engineer Associate
10-2023
Microsoft Certified: Power BI Data Analyst Associate
10-2023
Azure Data Engineer
BitAce Technologies Pvt.Ltd
09.2020 - 01.2024
Technical Support Engineer
Futurewise Technologies PvtLtd
09.2017 - 07.2020
Bachelor of Science - Information Technology
P.L. Shroff College of Arts & Commerce
05.2001 -
Similar Profiles
Shubhank JainShubhank Jain
Founder, Director at Bitace Technologies Pvt. Ltd.Founder, Director at Bitace Technologies Pvt. Ltd.
Varsha ThakareVarsha Thakare
Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)
Ganesh KrepeshwarGanesh Krepeshwar
Software Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.LtdSoftware Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.Ltd
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group