Mayuri Gidwani-Renzetti
Langley,BC
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Air Canada. Expert in laser safety protocols and adept in critical thinking, I excel in fast-paced environments, driving continuous improvement. Successfully implemented strategies reducing patient wait times, demonstrating strong communication and organizational skills.
Overview
13
13
years of professional experience
Work History
IPL Laser Technician
Desired Image Laser
Surrey, BC
10.2018 - Current
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Built strong relationships with customers to drive repeat business.
Flight Attendant
Air Canada
Vancouver, BC
04.2018 - 11.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Lead Medical Office Assistant
Dr. Rick Wong Optometry Clinic
Surrey, BC
01.2011 - 03.2018
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Enhanced patient satisfaction by providing efficient and courteous front office support.
- Implemented time-saving strategies such as pre-registration forms for new patients which led to reduced waiting times during initial visits.
- Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
- Facilitated prompt insurance claims processing by accurately verifying coverage details and submitting required documentation.
- Coordinated specialist referrals, ensuring timely access to necessary medical services for patients.
- Received, recorded and filed medical payments by cash, and credit card.
- Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
Education
Diploma in Nursing - Nursing
Sprott Shaw College
Surrey, BC06.2015
Certificate - Medical Office Assistant
Vancouver Career College
Surrey, BC10.2010
Skills
- Strong Communication Skills
- Customer service abilities
- Critical thinking abilities
- Case Documentation
- Adaptability to Change
- Continuous Improvement Mindset
- Laser Safety Protocols
- Customer Service
- Multitasking and Organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Chinese (Mandarin)
Limited Working
Punjabi
Professional Working
Gym
Visit the gym 4 times a week
Timeline
IPL Laser Technician
Desired Image Laser
10.2018 - Current
Flight Attendant
Air Canada
04.2018 - 11.2018
Lead Medical Office Assistant
Dr. Rick Wong Optometry Clinic
01.2011 - 03.2018
Diploma in Nursing - Nursing
Sprott Shaw College
Certificate - Medical Office Assistant
Vancouver Career College