Gurnoor Kaur
Langley,Canada
Summary
Experienced and results-oriented Store Manager with five and a half years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adapt in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Insight Eyecare
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Sales manager
2020 eyecare
06.2021 - 09.2023
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Achieved store sales targets by 85% through innovative promotional campaigns and strategic pricing
- Analyzed customer data to identify key trends, allowing for more targeted sales campaigns and resulting in a 100% increase in revenue
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience
- Created an incentive program that resulted in a 100% increase in sales
- Developed a sales forecasting model that accurately predicted future sales trends
- Developed and implemented a comprehensive sales training program that improved team performance by 100%
Sales manager
eyesee2020
05.2020 - 05.2021
- Developed a budget and managed store expenses to ensure profitability
- Negotiated contracts with vendors to ensure competitive pricing and quality of products
- Analyzed customer data to identify key trends, allowing for more targeted sales campaigns and resulting in a 100% increase in revenue
- Created a customer loyalty program that increased customer retention by 80%
sales associate
Eyesee2020
02.2019 - 05.2020
- Analyzed customer feedback and suggested strategies for improving customer experience
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Provided excellent customer service, resulting in a 100% increase in customer satisfaction ratings
- Developed and implemented a comprehensive training program that increased sales team proficiency by 100%
Dentist
Goraya dental clinic
01.2018 - 01.2019
- Provided comprehensive dental care services to a wide range of patients, resulting in improved oral health and well-being
- Treated patients with periodontal disease and maintained a 100% success rate
- Diagnosed and treated a variety of dental conditions with minimal discomfort for the patient
- Performed a root canal procedure that restored the patient's tooth to full function with minimal pain
Education
Master's in administrative sciences -
Fairleigh dickinson university
Vancouver, Canada05.2020
Bachelor's - dentistry
Genesis institute of dental sciences and research
Ferozepur, punjab12.2017
Skills
- Computer Skills
- Ability to Work in a Team
- Outstanding communication skills
- Fast Learner
- Retail inventory management
- Shift scheduling
- Adaptability
- Customer Service
- Strategic Thinking
- Time Management
- Problem-solving
- Multitasking and organization
- Sales expertise
Timeline
Store Manager
Insight Eyecare
11.2023 - Current
Sales manager
2020 eyecare
06.2021 - 09.2023
Sales manager
eyesee2020
05.2020 - 05.2021
sales associate
Eyesee2020
02.2019 - 05.2020
Dentist
Goraya dental clinic
01.2018 - 01.2019
Bachelor's - dentistry
Genesis institute of dental sciences and research
Master's in administrative sciences -
Fairleigh dickinson university
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