Mayur Patel

Teaching assistant for Integrated Control System course with responsibilities of

• Conduct and monitor students' Microcontroller programming lab sessions
• Clear students' doubts and help them with code debugging
• Evaluation, correction, and grading of students' assignments and lab demos
• Monitored office hours and Proctored tests

• High-speed packaging machinery installation & commissioning at client's production facility located in India and at foreign locations.
• Provided after sales technical service support to field service engineers team and clients.
• Broke down and evaluated user problems, using test program code, personal expertise, and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Worked with software development team on reported errors and bugs on newly released PLC-HMI programs and assisted in deployment of release fixes.
• Collaborated with OEM vendors to locate replacement components and resolve advanced problems.

• Design and development of high-speed packaging machinery for application of packing detergent, chemical products, food products, dairy products, etc.
• Programming of various industrial automation devices (PLC, HMI, Servo Drives, VFDs) used in packaging machines from scratch.
• Provided guidance and support to factory assembly team during machine assembly.
• Packaging machines' validation, testing, and technical documentation.
• After-sales technical service support to field service engineers and clients.
• Collaborated successfully with cross-functional development teams to design and manufacture new range of products.
• Mentored junior engineers and new hires to improve competency and efficiency of all staff.
• Provided on-site engineering and technical services during installation and fielding processes.
• Creation of standardized manuals for maintenance and operating procedures.
• Proposed electrical product and system modifications to improve quality and efficiency.

• High-speed packaging machinery installation and commissioning at client's production facility located in India and at foreign locations.
• Provided after sales technical and engineering service support to internal customers and external customers.
• Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
• Described product and service details to customers to provide information on benefits and advantages.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.