Mayur Kapuria
Ajax,ON
Summary
Dynamic Product Owner with a proven track record at Arvato Systems, excelling in Agile methodologies and product lifecycle management. Leveraged business analysis and problem-solving skills to enhance product performance and stakeholder satisfaction. Exceptional training abilities and decision-making prowess significantly improved team productivity and project outcomes. Experienced in agile project management, requirements gathering, and stakeholder engagement, streamlining product development and ensuring alignment with business objectives. Effective communication and team leadership drove successful product launches and continuous improvement. Business professional with robust analytical skills and a proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with a keen ability to translate complex data into actionable insights. Reliable and goal-oriented with a commitment to excellence in every project. Knowledgeable Business Analyst with a solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.
Overview
17
17
years of professional experience
Work History
Product Owner
Arvato Systems
10.2022 - Current
- Own and maintain the product backlog by continuously refining and prioritizing user stories based on business value and stakeholder feedback.
Ensure backlog items are clearly defined, actionable, and aligned with project goals and the technical team’s capacity. - Lead sprint planning sessions by defining sprint goals and ensuring development teams have clarity on prioritized tasks.
Track sprint progress, address blockers, and adjust priorities to meet deadlines and ensure alignment with project timelines. - Act as the primary point of contact between stakeholders and the development team, ensuring clear communication and alignment on product vision and business objectives.
Regularly engage with stakeholders to gather feedback, provide updates, and ensure their expectations are met throughout the project lifecycle. - Define and communicate the product vision, ensuring that it aligns with the organization’s strategic objectives.
Develop and manage the product roadmap, ensuring transparency with both business stakeholders and development teams. - Business analysis activities to understand and address clients' business problems and opportunities.
Collaborate with clients and stakeholders to gather, document, and assess functional and technical requirements.
Conduct in-depth feasibility studies, options analysis, and cost-benefit evaluations for business I&IT initiatives. - Develop comprehensive technical business requirements, ensuring alignment with functional specifications.
Translate business needs into technical documents, including use cases, process maps, and system diagrams, to guide development teams.
Facilitate workshops to elicit, review, and confirm business requirements, process reengineering, business models, and user interface design. - Work closely with developers, architects, and IT teams to ensure technical documentation and custom build requirements are clearly communicated.
Create and maintain context diagrams, stakeholder maps, system architecture diagrams, and other technical documentation. - Engage with business stakeholders and technical teams to align expectations and ensure clarity throughout the project lifecycle.
Document and present findings in business cases, feasibility studies, and technical frameworks to drive decision-making processes. - Develop detailed use cases and user stories to guide technical development teams, ensuring they align with business objectives and technical requirements.
Ensure use cases capture all necessary functional and non-functional requirements, facilitating smooth transitions from design to development. - Lead business process reengineering efforts to improve efficiencies, optimize workflows, and enhance the overall business model.
- Ensure that process changes align with the technical framework and meet both business and IT infrastructure needs.
Application Product Trainer, Senior System Analyst
Bell Canada
05.2013 - 09.2022
- Developed/Maintained End User Guides/training documents, exercises, presentations, and accompanying materials
- Developed/Maintained Quick Reference Guides and FAQs for each course/curriculum
- Formulated and implemented training plan to meet deployment/business needs
- Created “how- to” training videos, Including writing the scripts and recording the videos
- Facilitated Classroom and Remote Course Delivery to Business users
- Maintained Confluence site for Course curriculum
- Discussed requirements and explain functionality to both technical and non-technical users
- Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout the organization.
- Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.
- Reduced customer support inquiries by creating detailed FAQs sections as part of the overall training package.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Assessed business requirements to create focused solutions.
- Improved system efficiency by analyzing and optimizing software processes.
- Improved systems with addition of new features and infrastructure.
- Gathered requirements and performed gap analysis through design workshops with users.
Senior System Support Analyst
Rogers Communications
06.2011 - 04.2013
- Prepare logs for OMNIs’ and CITYs’ channels
- Working as a Business super user on Rogers CUBE project
- Trained other co-ordinators on S4M and helping business application support team to write and test modules for log, inventory and commercial management
- Assist with management of advertiser and station inventory as directed by the Traffic Manager
- Co-ordinate and input agency instructions (Copy) based on bookings from sales, liaise with agency staff for problem resolution
- Processed and timed daily Traffic logs for Broadcast for all stations/channels based on cue sheets supplied from programming, ensured delivered efficiently and within schedule
- Liaise with internal departments like Programming, Promotions, Broadcast Services, and Master Control
- Identifies processes/areas for improvement to attain greater efficiencies
- Using leadership skills, assist the Traffic Management Team as requested on a daily basis
Junior System Support Analyst
Broadview Software
12.2010 - 06.2011
- Complete daily logs for Broadview’s traffic service clients
- Solve log problems and issues in conjunction with clients
- Interact with clients as needed to ensure log completion meets their standards and specific needs
- Provide Technical Support by phone and email to customers across North America and around the world
- Provide input to the Broadview product development team and work closely with client services staff
- Assist in testing, writing test cases and working with to provide suggestions and improvements to product
Traffic Coordinator
Asian Television Network
10.2007 - 12.2010
- Prepares daily program log by obtaining information such as source, location and length of program
- Coordinates the activities of T.V
- Operations Assistant
- Calculates exact length of programs and time slots available for promotional material, assigns promotional material to be inserted between programs
- Creates and issues weekly computerized program schedule as determined by Program Manager and approved by Station Manager verifies correctness of programs and issues program schedule changes and/or additions as needed
- Ensure required information for all client dealers have been received and processed
- Prepare reports for campaign which are submitted to clients
- Responds to inquiries and complaints from viewers in regard to program scheduling verbally or in writing
- Work with production department and Assist in coordinating programming and sales requests
- Maintains program logging or other operational procedures as new regulations or technology requires
- Coordinates with promotion department to solve logistical problems in coordination of on-air promotions for daytime and evening programming
- Coordinates computer operations in regard to program scheduling, determines problems with system and confers with data processing personnel to resolve
Education
Computer System and Network Technician -
Centennial College
04.2007
Master of Business Administration - Information Technology
Bharati Vidyapeeth Deemed University
09.2005
Bachelor of Science -
South Gujarat University
09.2003
Skills
- Release planning
- Business Analysis
- Product Backlog Management
- Roadmap development
- Agile frameworks
- Agile Methodology
- Problem Identification
- Product Lifecycle Management
- Feature Prioritization
- Scrum Framework
- Product Planning
- Story planning
- User Story Creation
- Problem resolutions
- Project Management
- Product Development
- Training and Onboarding
- Business process improvement
- Gap analysis
- Decision-Making
- Requirements Gathering
- Microsoft Office Suite
- Data Analysis
Technicalsummary
Jira , Azure DevOps, Service Manager, Agile frameworks (Scrum, Kanban, SAFe), Confluence, Conceptboard, Micro Focus 15.0 (Application Lifecycle Management), IBMS, SAM, Wide Orbit, Onboard (Media applications), MS Office, Microsoft Visio, Microsoft Project, Confluence, WebEx Teams, Microsoft Teams, SLACK, Change Management, Release Management
Timeline
Product Owner
Arvato Systems
10.2022 - Current
Application Product Trainer, Senior System Analyst
Bell Canada
05.2013 - 09.2022
Senior System Support Analyst
Rogers Communications
06.2011 - 04.2013
Junior System Support Analyst
Broadview Software
12.2010 - 06.2011
Traffic Coordinator
Asian Television Network
10.2007 - 12.2010
Master of Business Administration - Information Technology
Bharati Vidyapeeth Deemed University
Bachelor of Science -
South Gujarat University
Computer System and Network Technician -
Centennial College
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