MAYUR H PRAJAPATI
Kingston,ON
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Restaurant Owner/Operator
Wild Wing Restaurant
07.2022 - 09.2024
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
- Planned and executed strategies to increase customer loyalty and retention.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Restaurant Manager
Wild Wing Restaurant
07.2017 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Kitchen Supervisor
Wild Wing Restaurant
06.2016 - 06.2017
- Involved in menu planning & development, ensured friendly and efficient service, supervised and trained staff, monitored inventory levels, managed day-to-day operations, and ensured compliance with food safety standards.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Reduced food waste through effective inventory management and menu planning.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Education
Computer Systems Technician Diploma -
St Claire College
Toronto, ON01.2018
Skills
Operational Efficiency
Online Ordering Management
Local Regulations Compliance
Food presentation
Staff Management
Staff Leadership
Small business operations
Teamwork and Collaboration
Team Collaboration
References
Available Upon Request
Languages
English
Full Professional
Timeline
Restaurant Owner/Operator
Wild Wing Restaurant
07.2022 - 09.2024
Restaurant Manager
Wild Wing Restaurant
07.2017 - 06.2022
Kitchen Supervisor
Wild Wing Restaurant
06.2016 - 06.2017
Computer Systems Technician Diploma -
St Claire College
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