Meenu Rani
Brampton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Care Advisor
World Financial Group Wfg
Brampton, on
04.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Cashier
KFC
Brampton, Canada
11.2017 - 03.2025
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Restaurant Supervisor
KFC
mississauga, Canada
02.2020 - 02.2025
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Timeline
Customer Care Advisor
World Financial Group Wfg
04.2022 - Current
Restaurant Supervisor
KFC
02.2020 - 02.2025
Customer Service Cashier
KFC
11.2017 - 03.2025
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