Mayur Fegde
Timmins,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mom's Fries and variety
02.2023 - Current
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with health code and sanitation requirements
- Developed weekly work schedule to meet business demands
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Reviewed staffing levels to meet operational needs and financial objectives
- Established and maintained open, collaborative relationships with employees
- Inspected restaurant equipment and identified maintenance issues
- Responded to guest concerns and complaints to achieve positive resolution
- Hired and trained food service staff on policies and procedures of company
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Improved team knowledge and abilities by training each in proper procedures and standards
- Scheduled staff working hours to cover all designated shifts
- Managed budget and oversaw expenses
- Organized pest control, trash removal and equipment maintenance
- Ordered and replenished stock to maintain inventory.
Assistant Store Manager, Retail
Walmart
01.2022 - Current
- Maximized coverage for operations needs with effective scheduling and assignment delegation
- Kept employees satisfied and working hard through consistent training, mentoring and support
- Coordinated regular store cleaning and product resets for optimal appearance
- Inspired team members to drive performance, collaboration and teamwork
- Ran promotions and in-store events to increase sales
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Rotated products following seasonal trends and styles according to company strategy
- Enforced employee adherence to company practices, policies and procedures
- Scheduled and delegated assignments to maximize coverage
- Trained staff in customer service, merchandising and security monitoring
- Coordinated solutions to resolve escalated customer service issues
- Collaborated with store manager to meet revenue goals
- Monitored inventory levels to plan orders and meet store demands
- Built and managed successful retail teams through recruiting, training and encouragement
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction
- Controlled costs, forecasting demand and ordering appropriate product levels to fulfill needs
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Established clear expectations and objectives for team members and helped each achieve goals
- Planned layouts for optimum workflows and business results
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Prepared staff work schedules and assigned specific duties
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products
- Conducted periodic performance reviews to assess employee performance
- Evaluated supplier performance by price, quality and on-time delivery
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Supervised administrative activities directly related to making products or providing services.
Backroom Lead
Walmart
01.2021 - 01.2022
- Directed team in preparing merchandise for sales floor, including unboxing and pricing products
- Increased sales with well-constructed display models of furniture, lawn care equipment and other merchandise
- Boosted efficiency by keeping stock organized and ready for quick retrieval
- Stayed on top of stock demands, meeting replenishment demands without delay
- Maintained steady flow of merchandise into and out of stock area
- Kept inventory organized and updated with current tracking information
- Strengthened team performance by training associates and promoting collaborative atmosphere
- Recouped company money by identifying defective items and processing returns
- Supported accurate inventory control carefully checking new shipments, counting products and following correct labeling procedures
- Improved store displays by assembling floor models and preparing signage
- Received incoming merchandise, unloading truck with team and sorting items for storage or immediate restocking
- Cleared out large volumes of cardboard with crushing and baling equipment
- Maintained strong sales by keeping sales floor well stocked with organized product and attractive displays
- Contributed to team success by seeking out opportunities to help others
- Minimized safety risks with careful use all equipment
- Kept back room neat and clean, removing debris and placing products in appropriate locations
- Prepared for new merchandise and promotional events by rearranging shelving, racks and temporary displays
- Kept backroom neat and clean, removing debris and putting all product in correct locations.
Bakery department manager
Walmart
06.2020 - 01.2021
- Oversaw inventory management and collaborated with internal teams and external vendors to facilitate replenishment
- Informed and educated department associates about current and upcoming promotions
- Minimized company risk by proactively reporting suspicion of theft, fraud, or inventory discrepancies
- Practiced preventive maintenance by periodically inspecting department equipment and reporting repair needs
- Fulfilled correct portion size on orders to prevent shrink
- Verified proper temperature maintenance in display and storage cases and updated logs
- Adhered to and promoted food safety regulations and guidelines
- Maximized employee performance with hands-on training and close mentoring
- Improved productivity after reviewing and modifying operations and workflows
- Eliminated resource waste through monitoring and improved controls
- Managed daily workloads by organizing schedules and delegating tasks
- Kept paperwork updated with internal standards and legal requirements.
Bakery Associate
Walmart Canada
09.2018 - 05.2020
- Avoided spoilage in baked goods and supplies through proper rotation
- Promoted bakery fare with proper signage and attractive case displays
- Packaged freshly prepared cookies, pastries and muffins for sale
- Received, inspected and stored daily bakery shipments
- Unpacked freezer items in preparation baking, decorating and direct sales
- Assisted with periodic inventories, store resets, remodels, special merchandising promotions and special events
- Removed dust and dirt from items, regularly cleaning store
- Kept store shelves, racks and bins presentable with resets
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Minimized store thefts through strategic monitoring and customer observation
- Replenished supplies by monitoring and sourcing inventory.
Education
AEC / DEP or Skilled Trade Certificate - Heavy duty equipment mechanic
Northern college of Arts and technology
Timmins, ON04.2020
Skills
- Work Planning and Prioritization
- Administrative Management
- Relationship Building
- Verbal and Written Communication
- Schedule management
- Organization Operations & Administrative
- Problem-Solving
- Regulatory Compliance
- Strategic planning
- Team Management
- Recruitment and Hiring
- Team Development
- Inventory Tracking and Management
- Records Organization and Management
- Attention to Detail
Certification
- Certified operator sit down counterbalance, Raymond Johnston equipment, 02/01/21, 02/01/24
- Certified operator walkie stacker, Bravi Sprint, Walkie, Raymond Johnston Equipment, 02/01/21, 02/01/24
Languages
English
Timeline
Restaurant Manager
Mom's Fries and variety
02.2023 - Current
Assistant Store Manager, Retail
Walmart
01.2022 - Current
Backroom Lead
Walmart
01.2021 - 01.2022
Bakery department manager
Walmart
06.2020 - 01.2021
Bakery Associate
Walmart Canada
09.2018 - 05.2020
AEC / DEP or Skilled Trade Certificate - Heavy duty equipment mechanic
Northern college of Arts and technology
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