Mayte Gilcrest

• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Conducted regular inventory checks using excel and other platforms such as Salesforce and D365 while maintaining optimal stock levels to meet customer demand without excess waste or surplus.
• Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
• Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
• Managed daily cash transactions accurately, reducing discrepancies in financial reports.

• Analyzed market trends for insights into consumer behavior/preferences that guided targeted marketing campaigns using platforms such as Terros, Okta Verify and Salesforce.
• Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
• Attended industry events for networking opportunities, expanding the company''s client base and generating leads.
• Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.
• Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.

Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant policies and procedures.

• Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
• Trained other employees in customer service, food safety, and performance requirements.
• Consistently monitored industry trends to stay informed about new developments and opportunities within the new stores.
• Taught new team members correct procedures for all areas of operations.
• Contributed to the development of new company policies by sharing insights from direct interactions with both customers and fellow employees alike.
• Traveled to open new stores as well as existing ones providing knowledge within the industry.