Maysha Tahsin
Edmonton,AB
Summary
Mechanical Engineer with 2 years experience as a customer support specialist and supply chain subject matter expert. Leverages expertise in both customer service and supply chain management to bridge gaps and streamline processes. Highly energetic Supply Chain enthusiast known for implementing effective processes that deliver cost-saving efficiencies while establishing lasting relationships with key stakeholders.
Overview
2
2
years of professional experience
Work History
Customer Success Specialist and Supply Chain SME
Gardyn
03.2022 - Current
- Serve as a liaison between the customer support team and the supply chain team to ensure seamless resolution of customer inquiries, order fulfillment issues, and logistics challenges.
- Implemented and trained customer support team in automating spare part incident record process.
- Developed and implemented product marketing plans to reach target customers.
- Lead strategic sourcing initiatives, including RFIs and RFPs, to identify and contract with optimal suppliers based on total value proposition.
- Design and execute inventory strategies to optimize inventory investment while aligning with operational goals.
- Evaluate, select, and implement new technologies to enhance supply chain processes and systems.
Team Leader
British American Tobacco Bangladesh
12.2021 - 02.2022
- Managed a team to 50+ unionized shop floor employees in manufacturing department .
- Implemented continuous manufacturing performance, product quality, safety, and product cost considering manufacturing KPIs
- Identified training needs and organized technical and process training sessions for employees and team members.
Education
Master of Science - (Thesis)Mechanical Engineering
University of Alberta
Edmonton, AB2024
Bachelor of Science - Mechanical Engineering
Islamic University of Technology
Gazipur, Bangladesh 2021
Skills
- Project Management
- Inventory analysis
- Logistics Management
- Cross-Functional Collaboration
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Customer Success Specialist and Supply Chain SME
Gardyn
03.2022 - Current
Team Leader
British American Tobacco Bangladesh
12.2021 - 02.2022
Master of Science - (Thesis)Mechanical Engineering
University of Alberta
Bachelor of Science - Mechanical Engineering
Islamic University of Technology
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