Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayssam Aidi

laval,QC

Summary

Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.

Overview

17
17
years of professional experience

Work History

Sr. Effectiveness Coach, CMR

RBC
01.2023 - Current
  • Perform calls listening to monitor employee performance
  • Boosted player confidence through personalized coaching sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Facilitated Call calibration in my respective level to improve coaching and feedback
  • Developed relationships with agent to provide ongoing support and encouragement.
  • Offered constructive feedback to agents to help reach goals.
  • Facilitated Knowledge Booster to improve communication, collaboration and productivity.
  • Assist to Daily morning calls and share feedback with the training and coaching team
  • Assist to divers Workshop to optimize the learning
  • facilitated Onboarding throughs different level to support the business
  • collaborate with Team leaders to provide correct feedback

Effectiveness Coach

RBC
01.2021 - 01.2023
  • Perform Calls listening to monitor employee performance
  • Personalized coaching to target agents need
  • Assisted call calibration to develops strategies to help agents
  • Collaborate with Team Leaders to provide correct feedback
  • facilitated Omboarding through different levels to support the business


Client Advisor, Business Services

RBC
01.2008 - 01.2021
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints at forst point of contact
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

College Diploma - Accounting And Finance

Cegep De Rosemont
Montreal, QC
05-2008

Skills

  • Effective Communication
  • Personable and friendly
  • Team Development
  • Team Bonding

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Sr. Effectiveness Coach, CMR

RBC
01.2023 - Current

Effectiveness Coach

RBC
01.2021 - 01.2023

Client Advisor, Business Services

RBC
01.2008 - 01.2021

College Diploma - Accounting And Finance

Cegep De Rosemont

Similar Profiles

CREATE PROFILE
Mayssam Aidi