Mayra Raquel Tavares
Cambridge,ON
Summary
Goal-oriented scheduling and travel coordinator successful at operating in fast-paced, high-volume environments. Well versed in coordinating and assisting in scheduling and travel arrangements for more than 30 monthly travel nurses to Canada's Northern communities. Strong attention to detail and focus on quality.
Overview
16
16
years of professional experience
Work History
Scheduling and Travel Coordinator
Canadian Health Care Agency
09.2023 - Current
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining keen attention to detail in every aspect of job duties performed.
- Assisted nurses in obtaining necessary documentation required for mandates.
- Complied with company standards while preparing internal, informal and official documentation.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
Receptionist Assistant
Canadian Health Care Agency
03.2008 - 09.2023
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, managing emails and faxes, and greeting clients.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
Education
No Degree - Medical Transcription, Editing And Documentation
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2019
Diploma - Medical Laboratory Assistant
Everest College
Kitchener01.2007
Skills
- Industry Awareness
- Cultural Sensitivity
- Marketing knowledge
- High volume environments
- Regulations and compliance
- Cultural Awareness
- Administrative tasks
- ISO 9001:2015
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
ISO 9001:2015 implemented at the Canadian Health Care agency has shown me how we can achieve company's quality objectives on a quarterly basis. The company is always striving to continuously improve in the northern travel nursing sector, as it continues to be high in demand with the Indigenous people of Canada.
Actively volunteering with Ovarian Cancer Canada organizing the Ovarian Cancer walk of hope every September.
Enjoy CrossFit
CrossFit has shown me discipline and consistency, which has transformed my way of thinking when I complete my daily tasks. Being active through the Street Parking program has greatly improved my mental health and well being.
Timeline
Scheduling and Travel Coordinator
Canadian Health Care Agency
09.2023 - Current
Receptionist Assistant
Canadian Health Care Agency
03.2008 - 09.2023
No Degree - Medical Transcription, Editing And Documentation
Conestoga College Institute of Technology And Advanced Learning
Diploma - Medical Laboratory Assistant
Everest College
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