Mayra Torres

Promoted twice within three years in recognition of strong performance and expanded responsibilities.

• Managed benefits administration for 1,500+ employees across multiple states, ensuring compliance with federal, state, and carrier regulations while delivering accurate, timely, and employee-focused benefits support.
• Served as trusted HR resource for employees and managers, providing guidance on benefits eligibility, qualifying life events, leave administration, and policy interpretation to enhance understanding and compliance.
• Conduct new hire benefits orientations and educate employees on benefits offerings, enrollment procedures and compliance requirements.
• Support with annual open enrollment operations in partnership with our broker and HR leadership.
• Audit employee eligibility, dependent verification documentation, and benefit records to ensure compliance, data integrity, and accurate reporting.
• Monitor carrier file feeds, investigate reported discrepancies, and resolve complex benefit billing and/or claim issues in partnership with insurance carriers and broker.
• Collaborate with Payroll, and Seneca's Leave and Direct Bill vendors to ensure accurate employee status changes and benefit processing.
• Support Leave of Absence administration by tracking leave records, communicating with managers, coordinating with Payroll, and ensuring timely HRIS updates.
• Administer benefits' direct billing operations for employees out on leave by auditing outstanding balances, partnering with vendor and our Payroll team, and assisting employees with billing inquiries.
• Responsible for completing various annual benefits compliance reports.
• Lead employee wellness and engagement initiatives that promote a positive employee experience.
• Coordinate and lead live benefits education webinars.
• Train and support the Benefits Specialist role

• Managed full-cycle recruitment, including job postings, sourcing, interviewing, offer letter preparation, and onboarding.
• Partnered with hiring managers to identify staffing needs and improve recruitment strategies.
• Administered employee benefits and coordinated annual renewals and open enrollment to ensure employees had access to necessary resources.
• Supported employee leave of absence requests and workplace accommodations while addressing employee relations matters to foster a positive workplace environment.
• Maintained accurate HRIS records while ensuring compliance with organizational policies and employment regulations.
• Advised supervisors and leadership on HR policies, procedures, and employee concerns.
• Researched employment laws and HR best practices, recommending policy and procedural improvements to enhance compliance and mitigate risk.
• Streamlined the performance management processes, ensuring timely evaluations and alignment with organizational goals.
• Supported organizational initiatives focused on employee engagement and operational excellence.

• Supported end-to-end virtual recruitment for multiple company departments.
• Posted job advertisements on university career centers and recruiting platforms to attract diverse candidate pools.
• Scheduled interviews and assisted with onboarding activities.
• Scheduled interviews and facilitated onboarding activities to ensure a smooth transition for new hires.
• Posted job advertisements across university career centers and recruiting platforms.
• Maintained accurate recruitment records in Google Drive, Bitrix24, and Webmail to support effective hiring processes.
• Trained new interns on internal systems, communication tools, and company procedures.

Graduated with Distinction