Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Santos

Perris

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Product Support Representative

Core Machinery
09.2023 - Current
  • Visit customers to offer parts and service
  • Create pm quotes and check parts availability
  • Update customers of repairs on machines in shop and in field
  • Meetings with customers for questions on invoicing or quotes
  • Follow up with customer needs
  • Check parts status
  • Deliver parts when needed
  • Perform Komtrax uploads on Mining machines
  • MSHA Certificate
  • Weekly meetings to report performance or any updates on pending work orders
  • Check on various jobs on sites
  • Travel to LA, Orange County, Riverside County territory
  • Travel out of the states for Training.

Field Coordinator

Hardhat Equipment/Peed Equipment
05.2023 - 09.2023
  • Process New hires
  • Enter Service reports in system
  • Schedule all tire services for all vehicles and all off road heavy equipment
  • Call field mechanics daily for machine process and repairs
  • Update machines on system with new status daily
  • Manage fuel cards
  • Follow up on emails for office personnel
  • Schedule Hotels and flights for over 25 field mechanics
  • Assist on afterhours when needed for locked fuel cards, hotels and other issues
  • Tire requests, looks for vendors throughout all united states for service trucks that need tires.

Service/Rental Coordinator/Dispatch

Road Machinery
12.2022 - 04.2023
  • Customer service, Create work orders
  • Close work orders
  • Dispatch technician to jobsite
  • Check machine warranties
  • Schedule machine transportation
  • Create new contracts for rental equipment
  • Close contracts in a timely manner
  • Follow up with customers on progress of work
  • Assign PO’s
  • Manage BIT Inspections and oil change for all fleet
  • Match parts for work order
  • Create quotes
  • Schedule PM services
  • Receive payments for open invoices.

Service Coordinator, Equipment Department Support

Quinn Group, Inc.
07.2022 - 12.2022
  • Service Department – Open and close jobs for off road heavy equipment machines for repairs
  • Open jobs for field for welding department
  • Updating customer on progress of their machines
  • Track keeping for (3) departments for progress of jobs
  • Track and approve over 30 technicians time
  • Check emails and follow back in a timely matter
  • Issue PO’s for shop expenses and/or parts and expenses for jobs and department
  • Answer phone calls and assist customer needs
  • Set transport for inbound and outbound.

Administrative Assistant, Equipment Department Support

Boudreau Pipeline
12.2021 - 05.2022
  • Purchasing – Purchased and secured tools and consumables for all personnel in the field
  • Ensured Priced goods are delivered in a timely manner, verified priced goods meet the organizations standards and at the best cost
  • Fleet Maintenance – Schedule vehicle fleet of 70 vehicles and heavy equipment of 65 units to be serviced in a timely manner and working in safe conditions
  • Established and implemented federal DOT program for vehicle fleet
  • Assisted with dispatching mechanics to job sites to repair heavy equipment in a timely manner
  • Accounting – Reconciled credit cards, entered invoices into ComputerEase and insured purchase orders have proper divisional coding
  • Logistics – Coordinate with warehouse team delivery of consumables or tools to various jobs for the personnel in the field
  • Our team exceeded to keep production going and delay in downtime
  • Customer Service – Assisted personnel of over 60 foremen to have all necessary equipment to be successful at their job site
  • Assisted with variety questions, request, issues and effectively tracked and monitored to ensure a timely resolution
  • Manage and locate all equipment attachments
  • Manage and report weekly equipment inspection forms to obtain hours and calculate usage of all equipment.

Field Operations Assistant

JMI Construction
06.2021 - 12.2021
  • Assist foreman and project manager on job operation
  • Calculate job cost for operators, labors and machine usage
  • Check materials received, report when a machine is down and report hourly cost to project manager
  • Create daily reports for installation on underground pipes
  • Take pictures of job from start to finish
  • Assisted as an operation assistant for both underground and earth moving jobs
  • Traveled occasionally to two jobs in a workday to check job status.

Secretary

Blane’s Equipment Repair
02.2016 - 05.2021
  • Purchasing – Purchased supplies for office and shop
  • Ensure we have supplies in stock
  • Submit orders for various jobs
  • Scheduled pick up and delivery of oil and hazmat
  • Accounting – Reconciled credit cards, entered invoices and created quotes for customers
  • Ensure parts are accounted for and file in its proper folder
  • Process payments and ensure all business utilities and vendors are paid
  • Manage petty cash, enter all receipts and scan to proper folder
  • Customer Service – Responsibilities include greeting customers and conduct visitors to the employer or appropriate person
  • Answering Phone and direct to the right department
  • Human Resources – Administer the onboarding process of newly hired employees by initiating pre-employment check and first day orientations to acquaint them with the company’s operational procedures and policies
  • Collect all employee timesheets and report to Paychex
  • Driver – Operate company vehicle to run errands.

Education

Temescal Canyon High School, Valley Adult School

Skills

  • CDK
  • Office 365 (Outlook, Word and Excel)
  • Bilingual (Spanish)
  • Quickbooks
  • Microsoft Teams
  • Asana
  • DBS
  • Kronos (Timekeeper)
  • Financial 4 (PO Creater)
  • Modern
  • Relationship Building
  • Estimating
  • Account Updates
  • Calm and Professional Under Pressure
  • Data Entry
  • Product Recommendations

Timeline

Product Support Representative

Core Machinery
09.2023 - Current

Field Coordinator

Hardhat Equipment/Peed Equipment
05.2023 - 09.2023

Service/Rental Coordinator/Dispatch

Road Machinery
12.2022 - 04.2023

Service Coordinator, Equipment Department Support

Quinn Group, Inc.
07.2022 - 12.2022

Administrative Assistant, Equipment Department Support

Boudreau Pipeline
12.2021 - 05.2022

Field Operations Assistant

JMI Construction
06.2021 - 12.2021

Secretary

Blane’s Equipment Repair
02.2016 - 05.2021

Temescal Canyon High School, Valley Adult School

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Mayra Santos