Passionate worker with excellent communication, organization, writing, and interpersonal skills.
Adaptive and quick learner eager to tackle new challenges.
Fluent speaker in English and Spanish.
Overview
8
8
years of professional experience
Work History
Auto Collections
Adonis Auto Group
12.2022 - 05.2025
Follow and ensure compliance with the Fair Debt Collection Practices Act
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
Assist borrowers who attempt to voluntarily surrender their vehicle by devising a plan to allow them to keep their vehicle while meeting the obligations of the loan
Lead Pro Sales Associate
Home Depot
09.2017 - 11.2022
Number one in sales in the district
Knowledgeable in ESVS, Quote Center, Bid Room and One Paint
Train new sales associates
Help contractors with their orders and requirements
Transition Managed Account customers and quote building task to the PASA’s
Responsible for outstanding customer service
Ensuring Transactions are handled quickly and accurately
Work at the Pro desk responding to general questions
Temporary Sales & Customer Service
Bath and Body Works
10.2019 - 02.2020
Actively listen and provide an exceptional customer service
Recommended potential products & services to customers