Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Rivera

Rosemead

Summary

Dynamic professional with a proven track record at Auto Club of Southern California, excelling in data entry and customer service. Recognized for enhancing operational efficiency and accuracy, while maintaining a calm demeanor under pressure. Skilled in account reconciliation and adept at problem-solving, ensuring compliance and improving customer experiences.

Professional in member services, prepared for role with strong background in assisting and retaining members. Proven ability to drive member engagement and resolve inquiries efficiently. Collaborative team player with focus on achieving results, adaptable to changing needs with effective communication and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Branch Member Specialist

Auto Club of Southern California
01.2018 - 08.2025
  • Managed membership database, ensuring accurate record-keeping and timely updates as needed.
  • Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
  • Provided excellent service to customers seeking license renewals, resulting in positive feedback from clients.
  • Handled sensitive personal information with discretion while assisting customers.
  • Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
  • Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
  • Maintained and processed invoices, deposits, and money logs.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Prepared the bank deposits from pervious workdate

Cashier

Manny's El Loco Restaurant
04.2012 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.

Sales Associate

New York & Company
05.2016 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Forever 21
04.2009 - 01.2011
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

San Gabriel High School
San Gabriel, CA

Skills

  • Exceptional communication
  • Data entry proficiency
  • Customer service
  • Account reconciliation
  • Document processing
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

Branch Member Specialist

Auto Club of Southern California
01.2018 - 08.2025

Sales Associate

New York & Company
05.2016 - 04.2018

Cashier

Manny's El Loco Restaurant
04.2012 - 10.2020

Sales Associate

Forever 21
04.2009 - 01.2011

San Gabriel High School

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Mayra Rivera