Summary
Work History
Education
Skills
Honors and Activities
Languages
Timeline
Generic

Mayra Perez

DELANO

Summary

Dynamic and motivated retail professional seeking a full-time position that leverages strong skills in customer service, cashiering, and store maintenance. Committed to enhancing the shopping experience through exceptional service and attention to detail. Eager to contribute to team success while gaining valuable experience and advancing within the company. Passionate about fostering a positive environment that encourages customer loyalty and satisfaction.

Work History

Assistant Manager Retail

Ross Dress For Less
  • 1. Team Supervision and Support: Assisted in managing and training a team of retail associates to ensure excellent customer service. Provided ongoing coaching, support, and performance feedback to team members. Scheduled shifts, delegated tasks, and ensured appropriate staffing levels.
  • 2. Customer Service: Resolved customer issues and complaints professionally and efficiently. Maintained high standards of customer service and satisfaction across the store.
  • 3. Sales and Performance Goals: Supported the store manager in achieving sales Motivated the team to reach daily, weekly, and monthly sales goals.
  • 4. Store Operations: Opened and closed the store, handled cash registers, deposits, and financial transactions. Ensured daily operations ran smoothly, including restocking, merchandising, and cleanliness.
  • 5. Inventory and Stock Management: Monitored stock levels and assisted in inventory control and ordering.
  • 6. Visual Merchandising: Assisted in implementing visual displays and promotional setups. Ensured merchandise was presented according to company standards.
  • 7. Compliance and Safety: Ensured all staff followed company policies, safety procedures, and security protocols. Conducted basic training and briefings on health and safety.

Cashier and Salesperson

Rue 21
  • Job Duties for Cashier:
  • 1. Customer Service: Greet customers as they enter the store and provide assistance when needed. Answer customer inquiries regarding store products, promotions, and policies. Ensure a positive customer experience by offering friendly and efficient service.
  • 2. Transaction Processing: Operate cash registers and handle cash, credit/debit card transactions, and returns/exchanges. Scan and bag merchandise efficiently and accurately. Issue receipts, refunds, or change to customers as appropriate.
  • 3. Maintaining Checkout Area: Keep the checkout area clean, organized, and stocked with necessary supplies (bags, receipts, etc.). Monitor the register for any potential issues (e.g., discrepancies in cash drawer or errors in transactions). Ensure security of the register and money handled during shifts.
  • 4. Promotions and Upselling: Inform customers about current promotions, discounts, and loyalty programs. Upsell additional products when appropriate and recommend items to customers based on their needs.
  • 5. Cash Handling and Reconciliation: Count cash at the beginning and end of each shift to ensure proper cash drawer balance. Assist in performing cash register audits and daily balancing of the cash drawer.
  • 6. Problem Resolution: Handle customer complaints or issues in a professional and efficient manner, escalating when necessary. Process exchanges, refunds, or defective merchandise returns per store policies.
  • 7. Stocking and Inventory Assistance: Assist in stocking shelves and organizing the sales floor as needed. Help with inventory counts and assist in restocking items when necessary.
  • 8. Safety and Security: Monitor for potential theft and report suspicious activity to management. Follow all store policies and procedures for safety, including handling hazardous materials or items (e.g., cleaning supplies, breakables).
  • 9. Collaboration with Team: Work closely with store associates and management to ensure smooth store operations. Assist other departments when needed, such as helping with product restocking or store maintenance.
  • 10. Other Duties: Assist with opening or closing duties as needed. Perform any other duties assigned by management.

Cashier

FACTORY 2 U
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Greet customers entering establishments.

Education

High School Diploma -

Valencia (Ygnacio) High
Delano, CA

Skills

  • 1 Customer Service Excellence Delivered friendly, efficient, and personalized service to customers Handled customer inquiries and complaints with professionalism and care Built strong customer relationships, contributing to repeat business and store loyalty
  • 2 Cash Handling & POS Operations Operated cash registers and processed various payment methods accurately Managed returns, exchanges, and refunds according to store policies Balanced tills and completed end-of-day cash reconciliation with accuracy
  • 3 Store Cleanliness & Organization Maintained a clean, safe, and organized store environment Ensured shelves were fully stocked, displays were tidy, and store appearance met brand standards Performed routine cleaning tasks, including sweeping, dusting, and sanitizing high-touch areas
  • 4 Team Support & Leadership (if applicable) Supported team members during busy shifts and led by example Helped with shift coverage, training new staff, and keeping morale high
  • Transaction processing
  • Customer relations

Honors and Activities

Recognized for excellent customer service and maintaining a positive attitude during busy shifts, Trusted cashier with consistent accuracy in handling cash and transactions, Frequently selected to train new team members on register use and customer service, Maintained clean and organized work areas, contributing to a safe and pleasant store environment

Languages

English
Native or Bilingual

Timeline

Assistant Manager Retail

Ross Dress For Less

Cashier and Salesperson

Rue 21

Cashier

FACTORY 2 U

High School Diploma -

Valencia (Ygnacio) High

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Mayra Perez