Mayra Ortega Reyes
Hemet
Summary
Results-driven Assistant Store Manager with strong skills in customer service, employee training, and cash handling. Enhances customer satisfaction and streamlines operations through proactive team management. Monitors processes to adapt to changing demands and improve efficiency. Delivers exceptional leadership in sales and service, fostering a positive environment for team performance.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Mothers Nutritional Center
Banning
08.2023 - Current
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service protocols and product knowledge.
- Coordinated inventory management and restocking procedures, ensuring availability of essential products.
- Ensured compliance with health and safety regulations in food handling.
- Supported marketing initiatives to promote store events and promotions.
- Resolved customer inquiries and issues, contributing to improved satisfaction.
- Managed cash register operations and balanced daily transactions accurately.
- Collaborated with team members to maintain a clean and organized store environment.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Reviewed monthly sales and performance reports to inform operational planning and decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Analyzed market trends to identify opportunities for product expansion or improvement.
Receptionist
Family Health Care Centers Of Greater Los Angeles
Bell Gardens
05.2016 - 10.2019
- Greeted patients and visitors with a friendly demeanor and professional attitude.
- Managed incoming calls, directing inquiries to appropriate staff members to enhance response time.
- Scheduled appointments for patients, ensuring efficient use of clinic resources.
- Maintained patient records, ensuring confidentiality and compliance with regulations.
- Coordinated communication between departments to ensure seamless patient care logistics.
- Processed insurance information and verified coverage to expedite patient service delivery.
- Provided administrative support to healthcare professionals, streamlining office operations.
- Scheduled and confirmed patient appointments to optimize clinic workflow.
Clerk
Flecher Floors
Santa Fe Springs
01.2013 - 04.2016
- Operated point-of-sale systems accurately, facilitating smooth transactions and returns.
- Processed customer orders, ensuring on-time delivery and satisfaction.
- Maintained organized and clean showroom displays and storage areas to enhance customer experience.
- Managed inventory levels and organized stock for efficient daily operations.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Entered large volumes of data accurately into company databases daily.
- Organized and maintained filing systems for confidential documents.
- Maintained organized records and files for easy retrieval and reference.
- Scanned documents into digital formats ensuring accuracy of content.
- Verified accuracy of all paperwork prior to submission for processing.
- Monitored product quality and reported any discrepancies to management promptly.
Education
High School Diploma -
Maywood Academy
Maywood, CA06-2010
Skills
- Inventory management
- Customer relationship management
- Customer service
- Cash handling
- Employee training
- Data entry
- Microsoft office
- Office equipment
- Archiving records
- Organizational skills
- Verbal communication
- Marketing support
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Store Manager
Mothers Nutritional Center
08.2023 - Current
Receptionist
Family Health Care Centers Of Greater Los Angeles
05.2016 - 10.2019
Clerk
Flecher Floors
01.2013 - 04.2016
High School Diploma -
Maywood Academy