MAYRA MARTINEZ

• Respond to inbound service internet leads by phone, text message, and email
• Reschedules missed service appointments
• · Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• · Assists with answering customer inquiries and problems by routing customer to the contact and or department
• Outbound calls for safety recalls , recommended services , special order parts and decline services.
• Manage all required paper work and records and prepares documentation when needed
• Meet daily quota of 130 calls per day

• Greeted customers, answered inquiries, maintained department standards, operated Point of Sale systems, organized inventory
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Greeted customers upon entrance, assisted customers over the phone regarding store hour of operations, products, promotions and orders
• Operated cash register with proficiency, and counted money at the end of business day, putting correct paperwork and deposit slips for the correct transactions.
• Handled member service issues to include: Lost and found items, new memberships cards, change of address, EFT setup or change, questions regarding billing and payments.
• Reach out to potential members by phone and set appointments for potential business
• Tour potential members through the club and connect the guest to the facility, equipment, services and amenities

•Provide the highest level of customer service possible when communicating and interacting with guests

•Assist in maintaining a clean and operational facility job