Mayra Marban
Covina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Workers' Compensation Coordinator
Signature Select Personnel
02.2011 - 12.2024
- Created detailed job description library for organization and maintained relevance with regular updates..
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Researched and analyzed wage, salary and other industry trends.
- Assisted with design and implementation of various employee benefits programs.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Guest Services Manager on Duty
Burke Williams Day Spa
06.2006 - 02.2009
- As a Manager on Duty (MOD) I was responsible for aiding and empowering staff, as well as overseeing their work ethics and interaction with clients to ensure an exquisite level of customer service in the Corporate Call Center.
- Additional responsibilities included break management, shift administration, overview and analysis of the visual call center monitoring system; this system was used as a tool to observe & track employee work habits. This information was then used in staff management and development.
- I was also responsible for the development of 20+ staff team members in regards to discounts, customer service, new services, and day to day updates for the department & 10 other facilities. This development ensured that all team members met company customer service standards and expectation.
Brand Ambassador / Promotional Model
Team Enterprises
11.2003 - 05.2006
- As a Brand Ambassador I represented several liquor companies throughout the Los Angeles area. On location I was responsible for charismatic interaction with consumers, education of the specific brand I was representing, distributing product samples and conducting fun activities for all patrons.
- I aided in the preparation and execution of promotional and special events, which included merchandising, set-up and tear-down on location. I also assisted in managing all promotional materials as needed.
General Office Clerk
Pacific Clinics
01.2004 - 09.2004
- Working with CAL-WORKS I was a coordinator for the new El Monte expansion site channeling all new program clients through the call center.
- I implemented new mental cases (clients) with the proper paperwork in preparation to be seen by a therapist, I also managed all therapist schedules and therapy productivity hours logged.
- I was responsible for executing all general office duties such as filling documents, answering phones, making copies and all other receptionist services.
Education
Certificate - Medical Terminology
Hacienda La Puente Adult Education
La Puente, CA03.2010
Masters Program - Massage Therapy
California Healing Arts College
West Los Angeles01.2008
General Education - Child Development Certifications
Rio Hondo College
Whittier01.2003
High School Diploma -
La Puente High School
La Puente06.1996
Skills
- Policy interpretation
- Claims management
- Case coordination
- Workers' compensation laws
- Teamwork
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service
- Fluent bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Workers' Compensation Coordinator
Signature Select Personnel
02.2011 - 12.2024
Guest Services Manager on Duty
Burke Williams Day Spa
06.2006 - 02.2009
General Office Clerk
Pacific Clinics
01.2004 - 09.2004
Brand Ambassador / Promotional Model
Team Enterprises
11.2003 - 05.2006
Masters Program - Massage Therapy
California Healing Arts College
General Education - Child Development Certifications
Rio Hondo College
High School Diploma -
La Puente High School
Certificate - Medical Terminology
Hacienda La Puente Adult Education
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