Mayra Manzo
Downey,CA
Summary
HR / Payroll Senior Production/Program/Delivery Manager with global experience in different countries with continuous improvement, risk analysis, best practices and people management. Self-confident, respectful, analytical and accountable. Work from my own initiative. Willing to learn everything that can help improve day to day as well as processes and team´s development (Coaching) to increase effectiveness in the daily professional performance.
Experienced in: HR/Payroll for Latin America (Mexico, Costa Rica, Honduras, Guatemala, Nicaragua, Brazil, etc) & North America (USA, Canada), UK Payroll by third party, Customer Service, Financial analyst, Creating Shared Services, Transitions over countries, Centralization, Cost reductions, Best practices, process improvements, automation (RPA´s), etc.
Overview
16
16
years of professional experience
Work History
SR. Corporate Payroll Manager (Mex- Social Security & Payroll)
AMAZON Servicios Comerciales Amazon
11.2022 - Current
- Manage payroll new hires registration and de-registration for terminated employees under Mexico Social Security for over +15K employees and 31 different entities
- (Facing peak (seasonal employees) hiring of over +5K in a month, 2 times per year as well as ramp down (terminations)
- Manage, motivate, develop, and appraise the performance of a team of 8
- Analyze payroll problems/issues and implement actions to resolve and drive improvements as SOX requirements
- Work with OE team to design different RPA´s (BOT´s) to automate processes and drive Continuous improvement to mitigate risk in the operations
- Audit payroll payments - sign off for payout
- Achieve SLA's for registers and de-registers
- Monitor compliance with KPI´s
- Deployed along with HR changes in the organization pertaining to Payroll, organizing adequate change management to employees and key stakeholders
- Provide payroll functional support in ERP migration (payroll in-house from third party vendor to SAP)
- Regularly updated knowledge of relevant legislation changes that impacted company''s payroll practices.
- Maintained compliance with federal and state regulations, avoiding costly penalties and fines.
- Enhanced payroll efficiency by implementing new software and streamlining processes.
- Successfully managed multiple concurrent projects while prioritizing tasks effectively to meet strict deadlines.
- Conducted regular internal audits of payroll records to identify discrepancies and ensure accuracy across the organization.
- Coordinated with Finance department to ensure all necessary journal entries were accurately recorded each pay period.
- Partnered with IT department to troubleshoot technical issues within the payroll system, minimizing downtime and disruption.
- Collaborated with HR department to maintain up-to-date employee records and tax information.
- Reduced payroll errors through meticulous attention to detail and thorough auditing practices.
- Developed comprehensive training materials for new team members, improving overall productivity.
- Managed corporate payroll for over 15K employees, ensuring timely and accurate compensation.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Developed and maintained relationships with outside vendors to acquire mutually beneficial contracts.
- Complied with established internal controls and policies.
- Created financial dashboards to provide insights into key performance indicators.
- Communicate at all levels of the organization by maintaining excellent working relationships with customers, senior management and 3rd party vendors with clear and effective results.
GFSS - Corporate Payroll Manager (Lead Projects and Centralizatio)
EATON Powering Business Worldwide
02.2019 - 11.2022
- Manage payroll payment process to ensure timely and accurate delivery pay statements per year to +15,000 (2689 salary, 12431 salary) employees with payments with multiple payment cycles (weekly, bi-weekly, year-end bonus, etc.)
- Monitor / develop processes to ensure payments are made compliantly meeting all internal control requirements and federal, state and/or local legislative requirements
- Manage, motivate, develop, and appraise performance of my team of 24 professionals by mentoring, coaching, and providing opportunities to enhance current skill sets to grow in a dynamic changing environment
- Manage key operational performance metrics to achieve defined targets
- This includes analyzing trends, providing analysis, and implementing action plans to drive improvements
- Partner with IT and payroll system supplier teams to ensure payroll application function as expected on a daily basis as well as coordinate production enhancements and production support / testing as needed to maintain production levels and compliance
- Communicate at all levels of the organization by maintaining excellent working relationships with customers, senior management and 3rd party vendors with clear and effective results
- Provide payroll functional support and SME to GFSS and corporate project teams in support of company initiatives (i.e., acquisition integrations)
- Keep up to date with key business changes, including regulatory, process/technical by attending seminars and subscribing / reading/sharing findings from various payroll publications Drive year end process to generate tax documents for all employees in Mexico
Shared Service Center Manager for ESC & Payroll (Lead Projects and Centralizations)
Bombardier Aerospace
05.2017 - 02.2019
- Created employee service center for the following countries: Mexico, US and Canada.
- Payroll's end to end for the following countries: Mexico, US and Canada.
- UK Payroll - Pre payroll's handle with a third party: Dubai, France, Singapore, Japan, India, South Africa, Hong Kong, Spain and Australia
- Work to transform HR systems, tools and processes ensuring an effective and efficient HR Service
- Develop the skills and capabilities of the HR Service Center Team fostering individual growth
- Implement methods to update, simplify, and enhance processes, procedures, HR Systems innovation
- Establish and monitor SOP´s to ensure high quality and consistent service delivery
- Lead the HR Service Center Team focusing on operational excellence in support of HR Service Delivery strategic initiatives
- Stable the HR Service Center
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Consult with third party service providers to develop, design and continuing building, methods that aligns with and supports the HR strategy and operating model
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Analyzes HR system functionality, identify gaps, oversee system testing, and support the configuration of HR system to meet business requirements
- General internal and external reporting and audits
- Accomplish significantly savings over $3million for the company in cleaning and automatizing Mexico Payroll processes.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.
- Successfully launched new services or products within the center by coordinating efforts across multiple departments effectively.
- Prepared monthly budgets for overall staff and center.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
General Service Coordinator
NatureSweet Mexico S. de R.L. de C.V.
02.2011 - 02.2012
- Developing and Coaching vendors
- Billing/accounts reconciliation
- Requisition entry of purchase orders
- Analysis reporting
- Analysis of transportation and dinning service
- Customer service / front desk for employees
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Schedule dinning service for over 1500 employees
- Schedule different transportation for 1500 employees with diverse shifts
- Responsible for security guards and security issues
- Organizational Development in dinning projects and transportation
- Training and development of coworkers in these areas
- Recording performance and advances
- Design adequate interviews to measure working environment
- Conduct interviews to evaluate working environment
- Streamlined office operations for improved efficiency and cost savings.
- Report out results of working environment to management as well as improvement projects.
HRO/Payroll Delivery Manager (Transition and Production Delivery Manager)
Tata Consultancy Services (TCS)
02.2011 - 02.2012
- Applying 5D methodology for all transitioned projects: Determine, Design, Develop, Deploy, Deliver
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Transitioned processes under strict guideline and previous business analysis
- Follow Standard Operating Procedures (SOP)
- BCP conduction, Process Improvement Plan put on place for all processes
- Monitor compliance towards SLA's, KPI's, metrics and publish dashboards weekly/monthly to high management stakeholders
- Risk analysis, detection and prevention in HR/Payroll processes
- Operational analysis to detect and mitigate workarounds in HR/Payroll
- Recruitment, coaching and developing the team members
- Overall project management audits, PMR's, role assignment, appraisals, skills development among the team (career growth), reporting to stakeholders, compliance in trainings, ensuring internal compliance towards quality team requirements, supporting my teams at all time
- Internal auditor of other projects to assure quality compliance
- Achieve Capability Maturity Model Integration (CMMi) audit for BPS
- Achieve Triple ISO 9001 for BPS
- In charge of production delivery for the following countries: Brazil Payroll, Argentina HR/Payroll, Mexican HR/Payroll, US HR/Payroll
- Central America's HRO-Payroll's - transitioned.
- Managed resources effectively to avoid unnecessary delivery delays.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Garnishment Coordinator/Financial-Payroll Analyst IV
HP(Hewlett Packard Company)
09.2008 - 11.2010
- Processed accurately all garnishment deduction for HP US employees such as Child Support, Tax Levy, IRS or Wage garnishment, year end activities.
- Contact vendors, courts, attorneys or beneficiary for any clarification to assure payment
- Reports analysis regarding deductions
- Accounts reconciliation for Garnishment
- In charge of assisting to law updates for garnishment
- Train and develop/coach team's knowledge
- Payroll Sr. Specialist (US Payroll Processor end to end)
- Accurately processed Semimonthly Payroll for HP US employees (36 k)
- Worked directly with management to discuss any errors or discrepancies as well as provided special reports
- Monitor pay or adjustments required for employees on LOA
- Updated and maintained Tax forms information as requested by employees such as W2 adjustment
- Internal auditor to make sure transactions / garnishments were processed properly.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
MBA - Human Resources Development
Universidad Del Valle De México Centro Sur Guadalajara (UVM)
Jalisco, Mex02.2018
BBA - Accounting And Marketing
Instituto Tecnológico De Ciudad Guzmán (ITCG)
Jalisco, Mex01.2008
Skills
- Managing Payroll/benefits and auditing
- Labor/Tax law knowledge and compliance
- HR Support/Change management
- Documentation expertise
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team Building Leadership
- Continuous Improvement
- Adaptability
- Quality Assurance
- Risk Analysis/Management
- Business Relationship Management
- Recruitment and hiring
- Analytical Thinking
- Self Motivation
- Problem-solving abilities
- Proficient in: Microsoft Office (Advanced) (Word, Excel, Power Point, Visio), People Soft, ADAM, GHRMS, OVSD, SAP, OpenHR, Reqlogic, ADP, TRESS, Kronos
Personal Information
Date of Birth: 02/01/85
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Complementarycourses
- Mexico Payroll 2019 Update, Salary adjustment, Travel expenses - January 11, 2019
- Contador Mx
- Neurospeaker - December 2018
- NeuroTalent Mexico S.C.
- International Profesional Conference Speaker - December 2018
- Camara Internacional de Conferencistas
- Women's Leadership ASCENT Workshop - TCS
- 26-Sept-2016 to 30-Sept-2016
- OpenHR system training - TCS
- January 2016
- ASCENT Workshop - TCS
- 06-Oct-2014 to 11-Oct-2014
- Mexican Payroll government and law regulations
- May 2014 - August 2014
- Consultoria Laboral Formacion Continua
- Mexican Payroll Update Course
- September 2013 - October 2013
- Integra Psicologia, Consultoria Laboral Formacion Continua
- ADAM system training - TCS
- June 2013
- Human Resources III "Management skills"
- February - July 2013
- CAPPZA Institute
Timeline
SR. Corporate Payroll Manager (Mex- Social Security & Payroll)
AMAZON Servicios Comerciales Amazon
11.2022 - Current
GFSS - Corporate Payroll Manager (Lead Projects and Centralizatio)
EATON Powering Business Worldwide
02.2019 - 11.2022
Shared Service Center Manager for ESC & Payroll (Lead Projects and Centralizations)
Bombardier Aerospace
05.2017 - 02.2019
General Service Coordinator
NatureSweet Mexico S. de R.L. de C.V.
02.2011 - 02.2012
HRO/Payroll Delivery Manager (Transition and Production Delivery Manager)
Tata Consultancy Services (TCS)
02.2011 - 02.2012
Garnishment Coordinator/Financial-Payroll Analyst IV
HP(Hewlett Packard Company)
09.2008 - 11.2010
MBA - Human Resources Development
Universidad Del Valle De México Centro Sur Guadalajara (UVM)
BBA - Accounting And Marketing
Instituto Tecnológico De Ciudad Guzmán (ITCG)
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