Mayra Macias
Salinas,CA
Summary
Results-driven and compassionate supervisor with over 13 years of experience in housing programs, care coordination, case management, and community outreach. Currently serving as an Enhanced Care Management (ECM) and Housing Navigation Supervisor with Helping Empower Reentry Services overseeing staff, compliance, member engagement, and CalAIM program operations. Skilled in supervising multidisciplinary teams, managing complex caseloads, ensuring documentation and billing compliance, and building strong partnerships with healthcare providers, community agencies, landlords, and housing resources. Extensive background with Housing Authority of the County of Monterey including leadership experience as a Housing Programs Supervisor and Housing Programs Specialist managing Housing Choice Voucher (Section 8) programs, eligibility determinations, HQS inspections, landlord relations, and public housing operations. Proven ability to lead staff, train teams, improve workflows, conduct outreach presentations, and support vulnerable populations experiencing housing instability, behavioral health challenges, and barriers to care.Bilingual in English and Spanish with strong skills in leadership, care coordination, housing navigation, crisis intervention, compliance monitoring, public speaking, conflict resolution, community engagement, and program administration. Proficient in Activate Care, JIVA, Yardi Voyager, Microsoft Office, Pear Suite, HUD regulations, CalAIM ECM and Community Supports programs, and housing stability services.
Overview
14
14
years of professional experience
Work History
ECM/ Housing Navigators Supervisor
Helping Empower Reentry Services (HERS)
Monterey, CA
04.2025 - Current
- Supervise Enhanced Care Advocates and Housing Navigators providing Enhanced Care Management (ECM) and Community Support services under CalAIM.
- Provide leadership, coaching, and performance oversight to care team staff, including case consultations, workflow guidance, and quality assurance reviews.
- Oversee staff caseloads to ensure compliance with program standards, member engagement requirements, outreach timelines, and continuity of care.
- Monitor documentation quality, billing integrity, FIRP notes, authorizations, billing codes, Z-codes, and compliance within Activate Care and JIVA systems.
- Ensure timely processing of enrollments, disenrollments, extensions, provider change requests, and authorization management in alignment with CCAH and managed care plan requirements.
- Support staff with complex member cases involving housing instability, behavioral health challenges, crisis intervention, healthcare coordination, and barriers to care.
- Collaborate with healthcare providers, shelters, behavioral health agencies, managed care plans, and community organizations to support member stability, housing placement, and long-term wellness.
- Coordinate outreach efforts, staff scheduling, workflow implementation, and operational support to maintain high-quality, person-centered services.
- Track compliance metrics, monitor billing accuracy, and support internal audits and quality improvement initiatives to ensure adherence to CalAIM and organizational standards.
- Provide leadership support in the absence of management and assist with staff training, professional development, and program implementation updates.
Program Coordinator / Enhanced Care Management
Helping Empower Reentry Services (HERS) – Homeless Outreach Team (HOT)
04.2025 - 10.2025
- Lead the Homeless Outreach Team (HOT), coordinating and overseeing on-foot outreach in Salinas Chinatown, Soledad, Greenfield, King City, and surrounding areas to connect with and support unsheltered individuals.
- Provide Enhanced Care Management (ECM) services, including wraparound care such as housing navigation, mental health and substance use support, transportation coordination, job placement, access to food programs, and connections to medical providers.
- Collaborate with hospitals, fire departments, law enforcement, and other agencies to streamline emergency referrals and deliver timely, comprehensive services.
- Train and mentor staff on processes such as JIVA authorizations, Activate Care documentation, and coordinated entry systems to ensure program compliance and effectiveness.
- Organize and execute community engagement events, including overdose awareness campaigns, tabling at health fairs, and encampment clean-ups to raise awareness and expand outreach impact.
- Build strategic partnerships with organizations such as PVPSA, Interim, Salvation Army, Step Up, and medical teams to broaden outreach capacity.
- Maintain accurate documentation of outreach efforts, client progress, and program outcomes to support reporting and compliance.
Housing Programs / FSS Supervisor
Housing Authority of the County of Monterey (HACM)
01.2024 - 02.2025
- Supervised Housing Program Specialists, Affordable Housing Staff, Eligibility Specialists, and the Family Self-Sufficiency Team.
- Directed day-to-day operations, enforcing HUD policies and providing staff with training to ensure adherence to HUD regulations and the HACM Administrative Plan.
- Coordinated timely submission and reconciliation of Housing Assistance Payments (HAP) to maintain program compliance and financial accuracy.
- Oversaw quality control audits, ensuring staff addressed discrepancies and implemented corrective actions.
- Managed rent reasonableness standards and maintained strong communication with landlords to guarantee timely subsidy payments and positive relationships.
- Resolved participant and staff challenges through problem-solving and conflict management strategies to ensure smooth program operations.
Housing Programs Specialist
Housing Authority of the County of Monterey (HACM)
10.2012 - 01.2024
- Worked directly with participants in the Housing Choice Voucher (HCV) Program, supporting more than 400 families to achieve and maintain housing stability.
- Completed annual re-examinations and interims to determine continued eligibility for housing assistance.
- Issued vouchers for families relocating, providing step-by-step guidance on the move with continued assistance process.
- Partnered with landlords and local agencies to address housing barriers and secure long-term housing solutions.
- Processed Notices of Intent (NOIs), participated in reviews, and prepared clients for hearings as needed.
- Educated participants on HUD policies and the HACM Administrative Plan, ensuring understanding of tenant and program responsibilities.
- Ensured compliance with PIC and EIV reporting systems.
- Processed program terminations and issued appropriate communication, including move-out and end-of-participation notices.
Education
AAS - Business Administration
Heald Business College
Salinas, CA03-2014
Community Health Worker-CHW - CHW
Workforce Development Board Monterey County
Salinas, CA08-2026
Skills
- Communication & Interpersonal Skills
- Critical Thinking & Problem Solving
- Fast Learner & Adaptability
- Decision Making Under Pressure
- Team Leadership & Staff Training
- Effective Time Management
- Customer Service Excellence
- Program Development & Coordination
- Case Management & Client Advocacy
- HUD Compliance & Housing Regulations
- Crisis Intervention
- Documentation & Reporting
- MS Office Suite & Computer Skills
Languages
Fluent in English and Spanish
Timeline
ECM/ Housing Navigators Supervisor
Helping Empower Reentry Services (HERS)
04.2025 - Current
Program Coordinator / Enhanced Care Management
Helping Empower Reentry Services (HERS) – Homeless Outreach Team (HOT)
04.2025 - 10.2025
Housing Programs / FSS Supervisor
Housing Authority of the County of Monterey (HACM)
01.2024 - 02.2025
Housing Programs Specialist
Housing Authority of the County of Monterey (HACM)
10.2012 - 01.2024
AAS - Business Administration
Heald Business College
Community Health Worker-CHW - CHW
Workforce Development Board Monterey County