Mayra Hernandez
San Bernardino
Summary
Experienced inbound receiving lead driving business operations by overseeing team of six clerks and ten floor associates to ensure timely production. Focus on fostering productive work environment through effective communication with team members and management, establishing clear goals, and monitoring performance closely.
Overview
19
19
years of professional experience
Work History
Inbound Receiving Lead
CorTech Staffing/JobsRUs
07.2023 - 04.2025
- Responsibilities: overseeing daily operations, scheduling delivery appointments, verifying all orders to ensure all vendors get paid, running daily, weekly, and monthly reports of all units coming into DC, averaging percentage per department to ensure enough staff is accommodated depending on workload, checking in drivers, replying to emails constantly from vendors and management, return to vendor appointment setup and completion of merchandise being picked up. Also responsible for keeping track that all inbound clerks are cross trained, complete any reports of damage freight, overages, shortages and or refusal of merchandise.
- December 2022-July 2023 Unemployed (Leave of Absence)
- November 2020-November 2022
Insurance Agent
Viva Insurance
05.2015 - 10.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Administrative Assistant
Diamond Staffing/ Diamond Bar Air Quality District
03.2014 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service/ Mail Room Clerk
Diamond Staffing/ Southern California Edison
02.2013 - 02.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Receptionist, Customer Service Rep, Sales Agent
Low Cost Auto Insurance
05.2006 - 10.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Help customers obtained the most affordable and reliable auto insurance policy.
- Kept reception area clean and neat to give visitors positive first impression.
Education
N/A - Business Administration
Victor Valley College
Victorville, CASkills
- Great Team Player
- Project Leading
- Excellent Typing Skills
- Communication
- Problem-solving
Leadership
Successfully lead a team to exceed goals while maintaining good customer satisfaction.
Timeline
Inbound Receiving Lead
CorTech Staffing/JobsRUs
07.2023 - 04.2025
Insurance Agent
Viva Insurance
05.2015 - 10.2017
Administrative Assistant
Diamond Staffing/ Diamond Bar Air Quality District
03.2014 - 03.2015
Customer Service/ Mail Room Clerk
Diamond Staffing/ Southern California Edison
02.2013 - 02.2014
Receptionist, Customer Service Rep, Sales Agent
Low Cost Auto Insurance
05.2006 - 10.2010
N/A - Business Administration
Victor Valley College
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