Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Hernandez

Tulare

Summary

Dynamic leader with a proven track record at JOANN Fabrics and Crafts, enhancing team performance and customer satisfaction through expert staff training and development, and innovative inventory management. Skilled in customer service and problem-solving,

Overview

20
20
years of professional experience

Work History

Assistant Manager

JOANN Fabrics and Crafts
10.2024 - Current
  • Cultivated cohesive team environment by providing clear direction and support.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Established open lines of communication with team for feedback and suggestions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Retail Keyholder

JOANN Fabrics and Crafts
01.2022 - 10.2024
  • Rearranged racks and shelving based on seasonal planograms.
  • Maintained confidentiality and security of sales records and operational reports.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Assisted store cashiers during peak sales times.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Opened and closed store at proper times for reliable services.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Worked with store manager to create employee schedules.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.

Inventory Coordinator

JOANN Fabrics and Crafts
02.2018 - 02.2022
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed full inventory counts every Number days.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.

Inventory Coordinator

Michaels Craft Store
08.2005 - 02.2010
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Performed full inventory counts every day.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.

Education

Tulare Western

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Employee scheduling

Timeline

Assistant Manager

JOANN Fabrics and Crafts
10.2024 - Current

Retail Keyholder

JOANN Fabrics and Crafts
01.2022 - 10.2024

Inventory Coordinator

JOANN Fabrics and Crafts
02.2018 - 02.2022

Inventory Coordinator

Michaels Craft Store
08.2005 - 02.2010

Tulare Western

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Mayra Hernandez