MAYRA GOMEZ
Los Angeles,CA
Summary
Driven hospitality professional with a background in operations management and administrative support. Skilled in scheduling, payroll, team coordination, and front office management. Strong ability to organize, multitask, and provide high level support in a fast paced environment.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Level
Downtown Los Angeles
06.2025 - Current
- Manage reservations, assign rooms, and process payment.
- Coordinate with housekeeping and maintenance to ensure rooms are ready on time.
- Respond promptly to guest requests and concerns.
- Communicate pertinent information to other departments to ensure seamless operations.
RECEPTIONIST/ INSURANCE COORDINATOR
RootVision Endo
Culver City, CA
05.2025 - Current
- Manage phone calls and schedule dental appointments.
- Welcome patients, check them in, and ensure all forms and records are accurate and complete.
- Review treatment plans, send prescriptions, and follow up with patients post-treatment.
- Manage and organize confidential client records in compliance with company policy and privacy standards.
Rooms Manager
The Aster LA
Hollywood, CA
11.2023 - 08.2024
- Led monthly team meetings to align goals, share updates, and enhance team communication.
- Performed routine inspections of guest rooms and public areas to ensure cleanliness standards and addressed maintenance issues.
- Provided support with front desk operations during high traffic periods or staffing shortages.
- Maintained records relating to employee attendance and payroll administration.
Front Office Manager
Hotel Per La
Los Angeles, CA
01.2023 - 11.2023
- Reviewed employee time records and processed payroll accurately and on schedule.
- Conducted interviews and assisted in the selection of qualified candidates.
- Managed scheduling and labor to match guest demand and stay within budget.
- Resolved guest complaints often turning challenges into a positive guest experience.
Front Desk Supervisor
Hotel Per La
Los Angeles, CA
07.2022 - 01.2023
- Worked closely with other departments to ensure a positive guest experience.
- Assisted in setting standards and creating SOP guides.
- Reviewed upcoming events and planned for any possible challenges.
- Created brochures highlighting hotel amenities, dining hours, and local attractions.
Front Desk Supervisor
The Wayfarer
Los Angeles, CA
02.2021 - 07.2022
- Trained and mentored new team members on hotel policies, expectations, and procedures.
- Coordinated with housekeeping and maintenance to ensure timely room readiness.
- Assisted in creating staff schedules and managing shift coverage.
- Handled guest concerns and resolved guest complaints.
Front Desk Agent
The Wayfarer
Los Angeles, CA
01.2020 - 02.2021
- Monitored and maintained common areas to ensure a clean environment.
- Oversaw front desk, housekeeping, and coffee shop operations during the pandemic.
- Communicated important updates and information across all departments.
- Provided a smooth check-in and check-out experience while addressing any guest questions or concerns.
Room Valet, Housekeeping
The Peninsula Beverly Hills
Beverly Hills, CA
01.2018 - 08.2018
- Ensured pantry areas remained fully stocked to provide room attendants with essential supplies.
- Monitored and managed linen and supply inventory to maintain consistent availability.
- Supported room attendants with cleaning and preparation of guest rooms
- Responded promptly to guest requests to ensure a positive guest experience and overall satisfaction.
Skills
- Detail-oriented
- Staff Scheduling
- Time Management
- Inventory Management
- Payroll Processing
- Team Training
- Safety and Sanitation Protocols
LANGUAGES
English Bilingual
Spanish Bilingual
ASL Intermediate
Timeline
Front Desk Agent
Level
06.2025 - Current
RECEPTIONIST/ INSURANCE COORDINATOR
RootVision Endo
05.2025 - Current
Rooms Manager
The Aster LA
11.2023 - 08.2024
Front Office Manager
Hotel Per La
01.2023 - 11.2023
Front Desk Supervisor
Hotel Per La
07.2022 - 01.2023
Front Desk Supervisor
The Wayfarer
02.2021 - 07.2022
Front Desk Agent
The Wayfarer
01.2020 - 02.2021
Room Valet, Housekeeping
The Peninsula Beverly Hills
01.2018 - 08.2018