Mayra Godinez
.
Overview
5
5
years of professional experience
Work History
Crew Member/Crew Trainer
McDonald's
North York, ON
12.2023 - 03.2024
- Improved customer satisfaction by providing friendly and efficient service.
- Worked in multiple areas such as front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided coaching and mentoring to employees.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's
Romeoville, IL
08.2019 - 08.2021
- Provided excellent customer service by providing friendly and efficient service.
- Offered suggestions for process improvements that ultimately led to more efficient operations within store location.
- Deescalated problems or complaints to make sure customers are satisfied.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members to ensure smooth operations throughout the day.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL05.2021
Skills
- Customer Service
- Bilingual (English- Spanish)
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Microsoft
- Team Leadership
Additional Information
Volunteering at local churches
Baby sitting
Dog sitting
Timeline
Crew Member/Crew Trainer
McDonald's
12.2023 - 03.2024
Crew Member
McDonald's
08.2019 - 08.2021
High School Diploma -
Plainfield East High School