Mayra Garcia
Long Beach
Summary
Results-oriented professional with extensive experience in fast-food operations at McDonald's, specializing in Customer Service and Inventory Control. Expertise in Team Leadership, Problem-Solving, and Operational Efficiency, leading to increased sales and heightened customer satisfaction. Proven ability to implement compliance strategies adhering to Health and Safety standards.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
McDonald's
04.2024 - Current
- Enhanced customer satisfaction by supervising daily operations and service quality.
- Trained new team members on effective service protocols and operational procedures.
- Ensured product availability through accurate inventory management and monitoring.
- Increased sales during peak hours by implementing targeted promotional strategies.
- Maintained compliance with health and safety standards through collaboration with management.
- Resolved customer complaints effectively, significantly improving guest experience.
General Store Manager
McDonald's
01.2020 - 04.2024
- Achieved optimal store performance through effective daily operations management.
- Reduced inventory waste, improving product availability and customer satisfaction.
- Enhanced team efficiency by developing comprehensive training programs for new staff.
- Implemented cost-saving initiatives, significantly boosting location profitability.
- Maintained adequate staffing during peak hours through effective scheduling oversight.
- Fostered strong team communication, promoting a positive and collaborative work environment.
Education
No Degree - Early Childhood Education
Long Beach City College
Long Beach, CASkills
- Problem-solving
- Customer experience
- Customer service and engagement
- Inventory control
- Time management
- Customer relations
- Store organization
- Team building and leadership
- Staff supervision
- Store operations
- Stock management
- POS systems operations
- Employee scheduling
- Work Planning and Prioritization
- Goals and performance
- Loss prevention
- Relationship building and management
- Incident reports
- Marketing and promotions
- New hire training
- Decision-making
- Scheduling
- Performance evaluations
- Attention to detail
Accomplishments
- Achieved certification for Store Management by attending Hamburger University.
- Food Safety Management Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
McDonald's
04.2024 - Current
General Store Manager
McDonald's
01.2020 - 04.2024
No Degree - Early Childhood Education
Long Beach City College