Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Flores Mendoza

Clovis

Summary

Dedicated professional with extensive experience at AmPm Transportation Company, excelling in patient transportation and safety compliance. Proven ability to enhance service delivery through effective communication and compassionate support. Skilled in route planning and vehicle maintenance, ensuring operational readiness while fostering a positive experience for patients and team members alike.

Overview

6
6
years of professional experience

Work History

Medical Transportation Driver

AmPm Transportation Company
Fresno
11.2024 - Current
  • Transported patients to medical appointments safely and efficiently.
  • Assisted patients with boarding and disembarking from vehicles.
  • Maintained cleanliness and organization of transportation vehicles.
  • Communicated effectively with healthcare providers and patients regarding transportation needs.
  • Followed safety protocols for patient handling and vehicle operation.
  • Scheduled transport routes based on patient appointments and availability.
  • Completed daily vehicle inspection reports to ensure operational readiness.
  • Provided compassionate support to patients during transportation experience.
  • Communicated effectively with dispatch to receive updated information about trip assignments.

Customer Service Associate Team Leader

San Judas
Fresno
01.2019 - 11.2024
  • Assisted customers with inquiries and resolved issues effectively.
  • Collaborated with team members to enhance service delivery standards.
  • Trained new associates on company policies and customer service best practices.
  • Managed daily operations to ensure smooth workflow within the team.
  • Provided feedback to management on team performance and customer satisfaction.
  • Utilized CRM systems to track customer requests and follow-ups efficiently.
  • Facilitated communication between departments to improve service response times.
  • Organized monthly coaching sessions with associates focused on best practices in problem solving techniques.

Education

High School Diploma -

Oak Grove High School
San Jose, CA
06-2007

Skills

  • Patient transportation
  • Vehicle maintenance
  • Route planning
  • Safety compliance
  • Vehicle inspections
  • Customer service
  • Compassionate communication
  • Conflict resolution
  • Effective communication
  • Route planning expertise
  • Attention to detail
  • Professionalism and courtesy
  • Strong navigation skills
  • Problem solving
  • Record keeping

Languages

Spanish
Professional

Timeline

Medical Transportation Driver

AmPm Transportation Company
11.2024 - Current

Customer Service Associate Team Leader

San Judas
01.2019 - 11.2024

High School Diploma -

Oak Grove High School

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Mayra Flores Mendoza