Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Figueroa Gonzalez

Santa Rosa

Summary

Dynamic and results-driven professional with extensive experience at Graton Resort & Casino. Proven track record in enhancing customer satisfaction and team productivity through effective leadership and conflict resolution. Skilled in multitasking and staff management, consistently exceeding service goals while fostering a collaborative environment. Committed to delivering exceptional guest experiences.

Overview

8
8
years of professional experience

Work History

Starbucks Supervisor

Graton Resort & Casino
10.2020 - 11.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Front Desk Ambassador

Graton Resort & Casino
03.2017 - 10.2020
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Exceeded sales goals for additional services such as spa treatments or dining options by providing personalized recommendations based on guest preferences.
  • Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
  • Managed financial transactions accurately, ensuring proper billing procedures were followed at all times.

Bank Teller

West America Bank
01.2016 - 12.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Beverage Server

Graton Resort & Casino
10.2013 - 12.2015
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.

Education

High School Diploma -

Cloverdale High School
Cloverdale, CA
05-2007

Skills

  • Goal oriented
  • Customer service
  • Multitasking
  • Adaptability and flexibility
  • Team collaboration
  • Team leadership
  • Professionalism
  • Teamwork and collaboration
  • Conflict resolution
  • Training and mentoring
  • Staff management
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Starbucks Supervisor

Graton Resort & Casino
10.2020 - 11.2021

Front Desk Ambassador

Graton Resort & Casino
03.2017 - 10.2020

Bank Teller

West America Bank
01.2016 - 12.2016

Beverage Server

Graton Resort & Casino
10.2013 - 12.2015

High School Diploma -

Cloverdale High School

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Mayra Figueroa Gonzalez