Mayra Estrada
Apple Valley
Summary
Detail-oriented pharmacy technician with over 26 years of experience in pharmacy operations and medication dispensing. Proficient in problem-solving and compliance adherence, consistently delivering exceptional service and maintaining organized inventory to enhance patient safety and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
New Care Pharmacy
Victorville
08.2025 - Current
- Assisted pharmacists in preparing and dispensing medications to customers.
- Processed prescription orders accurately using pharmacy management software.
- Provided education to customers on medication usage and potential side effects to enhance understanding and adherence.
- Handled customer inquiries and provided exceptional service at the front counter.
- Collaborated with healthcare professionals to ensure patient safety and compliance.
- Managed inventory of pharmaceutical supplies and medications to ensure availability and compliance.
- Monitored expiration dates of medications and removed outdated products from shelves.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Monitored prescription refill requests and communicated with patients regarding their status.
Pharmacy Technician
Rite-Aid Pharmacy
Victorville
05.2015 - 08.2025
Education
High School Diploma -
Los Angeles Trade Technical College
Los Angeles, CA06-2000
Associate of Applied Science - Biology
Victor Valley College
Victorville, CA05-2026
Skills
- Pharmacy operations
- Medication dispensing
- Customer service
- Verifying orders
- Order verification
- Drug inventory control
- Stocking shelves
- Inventory management
- Compliance adherence
- Regulatory compliance
- HIPAA
- Confidentiality and HIPAA
- Medication labels
- Medication history updates
- Customer service
- Customer inquiries
- Customer resolution
- Billing support
- Insurance billing
- Processing payments
- Data entry
- Technical communication
- Team collaboration
- Problem-solving skills
- Equipment troubleshooting
- Advanced math skills
- Training employees
- Workflow optimization
- Workflow optimization
- Patient confidentiality
- HIPAA
- Insurance billing
- Training employees
Languages
Spanish
Professional
English
Professional
Certification
- Certified Pharmacy technician 30310739-CPhT
- American Red Cross Basic Life Support ID: 01R66VN
Timeline
Pharmacy Technician
New Care Pharmacy
08.2025 - Current
Pharmacy Technician
Rite-Aid Pharmacy
05.2015 - 08.2025
High School Diploma -
Los Angeles Trade Technical College
Associate of Applied Science - Biology
Victor Valley College