Mayra E. Dominguez
Palmdale
Summary
Professional, well mannered, works well with others and family oriented. Have excellent communication skills which include bilingual in Spanish.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
29
29
years of professional experience
3992
3992
years of post-secondary education
Work History
Office Manager
Roger Fieldman Dds
Lancaster
06.2023 - Current
- Managed daily office operations and ensured smooth workflow.
- Coordinated patient appointments and maintained scheduling systems.
- Oversaw inventory management and ordered office supplies as needed.
- Trained and supervised front desk staff in customer service protocols.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
Dr. Leda Whitmer DDS
Valencia
02.2023 - 06.2023
- Greet patients; assist with proper office and insurance documentation.
- Input new patient information into database and process new files
- Verify insurance coverage, breakdown of benefits, collect payments
- Answer phones, copy, fax, schedule and confirm appointments.
- Impressions, charting, x-rays, patient education
- Assist Doctor with General, Restorative, Cosmetic and Orthodontic procedures.
- Present orthodontic treatment plans and treatment fees for care
- Order and maintain supplies
Coordinator
Dr. Timothy F. Buckley DDS
Palmdale
01.2012 - 02.2018
- Coordinator but still continue to work as a back office assistant.
- Orthodontist
Front/Back Office Assistant
Lors Pimentel Spicher d.d.s
Lancaster
01.2008 - 01.2012
Front/Back Office Assistant
Richard Rojas d.d.s
Palmdale
01.2006 - 01.2008
Dental Assistant
abc dENTAL
Palmdale
01.1997 - 01.2005
Education
Dental Assistant Certificate -
BRYMAN COLLEGE
Winetka, CAGeneral Studies -
PALMDALE HIGH SCHOOL
Palmdale, CASkills
- Communication
- General office skills
- Verification of ins benefits
- Collection of payments
- Accounts receivable
- Office management
- Customer service
- Appointment scheduling
- Documentation processing
- Patient relations
- Coordination skills
- Supply maintenance
- Quality assurance
- Staff training
- Time management
- Problem solving
- Team leadership
- Attention to detail
- Information protection
- Report preparation
- Administrative support
- Scheduling
- Event coordination
- Data entry
- Customer relations
- Employee supervision
- Billing
- Credit and collections
- Mail handling
Continuing Education
- Invisalign summit
- Dolphin software training
- Icat CBT scanner
- Sleep apnea seminars
Timeline
Office Manager
Roger Fieldman Dds
06.2023 - Current
Office Manager
Dr. Leda Whitmer DDS
02.2023 - 06.2023
Coordinator
Dr. Timothy F. Buckley DDS
01.2012 - 02.2018
Front/Back Office Assistant
Lors Pimentel Spicher d.d.s
01.2008 - 01.2012
Front/Back Office Assistant
Richard Rojas d.d.s
01.2006 - 01.2008
Dental Assistant
abc dENTAL
01.1997 - 01.2005
Dental Assistant Certificate -
BRYMAN COLLEGE
General Studies -
PALMDALE HIGH SCHOOL