Mayra Contreras
Oakley
Summary
Results-driven Store Leader bringing proven record of success in exceeding sales, service, and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Store Leader
7-11 Convenience Store
Oakley
02.2022 - 09.2025
- Supervised daily operations and managed store inventory effectively.
- Trained and mentored staff to enhance customer service skills.
- Implemented promotional strategies to increase product visibility.
- Addressed customer inquiries and resolved issues promptly.
- Conducted regular store audits to ensure compliance with company standards.
- Collaborated with vendors for efficient inventory replenishment and product selection.
- Resolved customer service issues to ensure customer satisfaction.
- Monitored cash handling procedures to ensure accuracy and security.
House cleaner
Cleaning Authority
01.2017 - 12.2021
- Cleaned residential homes using industry-standard tools and eco-friendly products.
- Organized cleaning supplies and equipment for efficient workflow and safety compliance.
- Performed detailed dusting, vacuuming, and mopping in various home environments.
- Communicated effectively with clients to understand their specific cleaning needs.
- Assisted in training new team members on proper cleaning techniques and safety practices.
- Followed cleaning protocols to ensure high standards of cleanliness and sanitation.
Sales associate merchandiser
Burlington Coat Factory Department Store
Pittsburg
05.2007 - 09.2016
- Assisted customers with product selection and provided exceptional service.
- Maintained store appearance by organizing merchandise and restocking shelves.
- Operated cash register, processed transactions, and handled customer payments.
- Collaborated with team members to create an engaging shopping experience.
- Resolved customer inquiries and complaints with professionalism and care.
- Participated in inventory management by tracking stock levels and losses.
- Adhered to company policies for safety, sanitization, and loss prevention.
- Facilitated promotional displays to enhance product visibility and attract customers.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Salinas High School
SalinasSkills
- Inventory management
- Cash handling
- Staff training
- Customer service
Languages
Spanish
Professional
Timeline
Store Leader
7-11 Convenience Store
02.2022 - 09.2025
House cleaner
Cleaning Authority
01.2017 - 12.2021
Sales associate merchandiser
Burlington Coat Factory Department Store
05.2007 - 09.2016
Salinas High School