Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Cervantes

Hawaiian Gardens

Summary

Well-qualified customer service representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

CSA

Optum Rx
10.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Answered high call volume
  • Processed medication orders for patients
  • Requested refills on medications
  • Created mail service accounts
  • Processed payments
  • Answered questions on benefits and claims

Front Office

Alliance MRI
02.2019 - 09.2021


  • Verified insurance
  • Obtained prior authorizations
  • Answered phones
  • Checked in patients
  • Scheduled patients
  • Collected copays
  • Confirmed appointments

Manager

Check 'n Go
01.2012 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Processed loans
  • Collected payments
  • Collection calls
  • Bank Deposits

Education

High School Diploma -

Artesia High School
Lakewood, CA
08.2006

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Payment Processing
  • Clerical Support
  • Customer Service
  • Computer Skills
  • Cash Handling
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

CSA

Optum Rx
10.2021 - Current

Front Office

Alliance MRI
02.2019 - 09.2021

Manager

Check 'n Go
01.2012 - 01.2019

High School Diploma -

Artesia High School

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Mayra Cervantes