Well-organized, ambitious, and results-driven Management Professional with over 18 years of experience in General Management, Team Management, and Administrative Management across BPO, Banking, Trade Finance, and Business Development sectors. Proven track record in campaign management, lead generation, and successful sales and marketing initiatives. A target-driven customer service professional with excellent conflict resolution skills. Proficient in various technical tools and software, including MS Office, Excel, PowerPoint, CRM Software, and programming languages.
Hi, I’m
Mayorran Siva
Scarborough,ON
Summary
Overview
8
years of professional experience
Work History
TIDY.com (REMOTE)Los Angels, USA
Sales Specialist
11.2021 - 11.2023
Job overview
- Conducted market research, identified selling possibilities, and evaluated customer needs.
- Successfully onboarded new cleaning professionals and property owners, achieving 75% growth.
- Negotiated and closed deals, handling complaints and objections effectively.
- Collaborated with team members to achieve better results and gathered feedback for continuous improvement.
KSha Network
Inside Sales Specialist | Business Consultant
08.2021 - 11.2021
Job overview
- Managed a team of 25 professionals, optimizing process efficiency and risk management.
- Led project delivery management, ensuring successful functionality delivery meeting client requirements.
- Provided subject matter expertise on team functions, procedures, and controls.
Sirius Support (REMOTE)
Team Manager
09.2020 - 08.2021
Job overview
- Achieved short and long-term targets consistently.
- Proactively participated in meetings, fostering new practices.
- Mentored employees for proper task completion and supported business development.
SLASSCOM (Sri Lanka)
Associate Manager
12.2019 - 09.2020
Job overview
- Contributed to the growth of the Sri Lankan IT and BPM industry by facilitating trade and business.
RN Solutions
Business Development Manager
01.2016 - 11.2019
Job overview
- Increased sales by 75% through the development of Channel Partner relationships.
- Executed internal and external business strategies to optimize customer relationships.
Education
Agaram TechnologiesColombo, Sri Lanka
Diploma from Project Management
08-2017
University Overview
Monash UnivercitySunway, Malaysia
Bachelor of Science from Information Technology And Management
09-2010
University Overview
MBiz Sdn BhdKuala Lumpur, Malaysia
Some College (No Degree) from Lean Six Sigma
University Overview
Skills
- Team Building
- Decision-Making
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- G-Suite, MS Office
- Self-Motivated
- Data Entry
- Attention to Detail
- Problem-Solving
- Telephone Etiquette
- Well seasoned in: Zendesk, SalesForce, HubSpot, Closecom, and JustCall
Languages
English
Full Professional
Tamil
Native/ Bilingual
Sinhala
Full Professional
Accomplishments
Accomplishments
Metrics and Achievements:
- Increased lead generation by 55% through targeted marketing strategies.
- Achieved a 70% improvement in customer acquisition.
- Successfully exceeded sales targets, contributing to a 45% increase in overall sales.
Conclusion:
Conclusion:
- A target-driven professional with a proven record of success in various management roles, combining leadership, strategic planning, and customer-centric approaches. Excelled in achieving and exceeding targets, fostering team collaboration, and implementing innovative solutions for process optimization. Known for attention to detail, adaptability, and effective communication. Ready to leverage extensive experience to contribute to the success of a dynamic organization.
Timeline
Sales Specialist
TIDY.com (REMOTE)
11.2021 - 11.2023
Inside Sales Specialist | Business Consultant
KSha Network
08.2021 - 11.2021
Team Manager
Sirius Support (REMOTE)
09.2020 - 08.2021
Associate Manager
SLASSCOM (Sri Lanka)
12.2019 - 09.2020
Business Development Manager
RN Solutions
01.2016 - 11.2019
Agaram Technologies
Diploma from Project Management
Monash Univercity
Bachelor of Science from Information Technology And Management
MBiz Sdn Bhd
Some College (No Degree) from Lean Six Sigma
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