Mayoory Surujbhali

● Provide support on clients’ request while ensuring all transactions pertaining to the management of clients’ affairs are executed promptly and efficiently

● Manage and oversee all corporate administrative functions for a portfolio of Global business and foreign companies

● Answer an average of 50 calls and emails each day , addressing customer inquiries , solving problems and providing product information.

● Assist in the effective implementation of the compliance monitoring program and undertake all aspects of monitoring activities

● Monitor the efficiency and consistency of compliance controls and assist with the enhancement of procedures and controls

●Conduct KYC verification checks on AML/CFT related matters and reporting

● Consistently maintaining 95 % customer service satisfaction by providing excellent customer service to clients by assisting with various banking transactions, including deposits, withdrawals, and account inquiries.

● Educate customers on bank products and services to meet their financial needs and enhance their banking experience.

● Resolve customer inquiries and complaints in a timely and professional manner, ensuring high levels of customer satisfaction.