Hi, I’m
MAY MYAT NOE HTET
Moose Jaw,Canada
Summary
Trustworthy, hardworking, and adaptable professional with a rare combination of honesty, integrity, and a relentless drive to succeed. Recent graduate from Saskatchewan Polytechnic eager to apply knowledge and skills in a role for personal and professional growth. Strong passion for operations and finance, along with a fast-learning mindset and a solutions-oriented approach. Flexible, dedicated, and committed to excellence, prepared to make meaningful contributions to any team or organization.
Overview
5
years of professional experience
1
Certification
Work History
Grant Hall Hotel
Front Desk Agent
07.2023 - Current
Job overview
- Guest Services Excellence: Delivered seamless guest experiences through efficient check-ins, check-outs, and prompt resolution of inquiries.
- Problem Resolution: Recognized as the “go-to” person for resolving complex issues across all departments, earning trust and recognition.
- Cross-Departmental Coordination: Collaborated with housekeeping, maintenance, and F&B to ensure smooth operations and address challenges.
- Operational Efficiency: Streamlined front desk processes, reducing guest wait times and improving satisfaction scores.
- Reservation & Revenue Management: Optimized room occupancy and revenue through effective management of reservations and strategic upselling.
- Staff Supervision: Trained and mentored front desk staff, maintaining high service standards and fostering teamwork.
- Revenue Growth: Increased ancillary sales through strategic upselling and personalized guest recommendations.
- Leadership Recognition: Commended by supervisors for initiative, adaptability, and commitment to maintaining the hotel’s reputation for excellence.
Mitsu Sweet Cafe & Sushi
Server
01.2023 - 10.2023
Job overview
- Demonstrated creativity and strong problem-solving capabilities; adept at resolving customer issues effectively and efficiently
- Supported managerial staff extensively, becoming a trusted and reliable team member upon whom management could depend
- Streamlined operational processes, significantly reducing task waste by implementing smoother and more efficient procedures
- Exhibited leadership qualities, often taking the initiative in team settings to guide and motivate colleagues toward achieving business objectives
- Handle confidential information and documents with discretion and maintain their proper organization
Ebay.com
Customer Service Representative
10.2022 - 12.2022
Job overview
- Helping customers through online live chat to improve their satisfaction of shopping on eBay website.
- Assisted customers with billing problems or issues regarding account status. Attracted customers by promoting product and company positively, answering questions and addressing concerns.
- Followed up with customers to determine satisfaction level with products or services.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
HOG Esports Center
Talent Management Intern
09.2019 - 11.2019
Job overview
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
- Analyzed employment-related data and prepared required reports.
- Conducted research and assisted with the development of talent acquisition strategies to attract and retain high-performing candidates across multiple departments.
Education
Saskatchewan PolytechnicMoose Jaw, SK
Post-Graduate from Business Management and Supply Chain Management
01.2024
National Management Degree College
Bachelor's Degree from Business Management
01.2020
Skills
- Optimism & Active Listening
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to solve any problem on the spot
- Detail-oriented and careful
- Experience in handling financial documents
- Conflict and issue documentation
Certification
- Serve It Right -202305080013
- Microsoft Excel in Business Application
- LCCI Pearson UK lvl2 Diploma
- LCCI Pearson UK lvl3 Diploma
- Professional Baker - WTC
Languages
English
Full Professional
Korean
Limited Working
French
Elementary
Timeline
Front Desk Agent
Grant Hall Hotel
07.2023 - Current
Server
Mitsu Sweet Cafe & Sushi
01.2023 - 10.2023
Customer Service Representative
Ebay.com
10.2022 - 12.2022
Talent Management Intern
HOG Esports Center
09.2019 - 11.2019
National Management Degree College
Bachelor's Degree from Business Management
Saskatchewan Polytechnic
Post-Graduate from Business Management and Supply Chain Management
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