Maymunah Khan
Toronto,ON
Summary
Knowledgeable and dedicated individual with professional extensive experience in multiple fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wellwise by Shoppers
02.2021 - Current
- Support in project teams, driving integrated services and case management with physicians, occupational therapists, physiotherapists and external social workers
- Functional responsibilities include supporting customers to access government funded programs, managing incoming orders for disability aids and equipment not limited to hospital beds, lift chairs, security polls and mobility aids
- Administrative duties maintaining database, incoming orders, sales paperwork, product stock, shipping and receiving
- Effectively communicating with internal and external customers as I as third party service providers.
Administrative Assistant and Receptionist
Honda Head Office
05.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Temporary Receptionist and Administrator
Express Scripts Canada
11.2022 - 05.2023
- Creating and processing badges for new hires
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Beauty Boutique Expert
Shoppers Beauty Boutique
12.2021 - 09.2022
- Increased sales revenue by effectively upselling products and suggesting complementary items.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Built a loyal client base through exceptional customer service and follow-up communication.
- Educated customers on proper skincare routines, leading to improved skin health and repeat purchases.
- Streamlined inventory management, ensuring optimal stock levels and minimizing product waste.
- Handled cash register transactions accurately, maintaining financial integrity within the boutique setting.
- Used POS system to process sales, returns, online orders, and gift card activations.
Admin. Assistant - Prep role
Nimble Information Strategies Inc.
08.2020 - 01.2021
- Ensuring files are organized and complete with all required documents
- Sending approved files for scanning.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
Sales Associate/Cashier
Little Burgundy
11.2018 - 03.2019
- Reaching sales target.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Managed efficient cash register operations.
Office Assistant
Consulate of Pakistan
06.2018 - 08.2018
- Proficient with Microsoft Word, Excel and PowerPoint
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
High School Diploma -
Cedarbrae Collegiate Institute
High school diploma -
CyberArts program
Advanced Diploma in Management - Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2025
Skills
- CPR Certificate – Red Cross
- Ontario Security License
- Certified Compression Fitter
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Key Holder Experience
- Mail Distribution
- Order Management
- Suggestive Selling
Languages
English
Full Professional
Urdu
Professional Working
Hindi
Professional Working
Timeline
Administrative Assistant and Receptionist
Honda Head Office
05.2023 - 09.2023
Temporary Receptionist and Administrator
Express Scripts Canada
11.2022 - 05.2023
Beauty Boutique Expert
Shoppers Beauty Boutique
12.2021 - 09.2022
Customer Service Representative
Wellwise by Shoppers
02.2021 - Current
Admin. Assistant - Prep role
Nimble Information Strategies Inc.
08.2020 - 01.2021
Sales Associate/Cashier
Little Burgundy
11.2018 - 03.2019
Office Assistant
Consulate of Pakistan
06.2018 - 08.2018
High School Diploma -
Cedarbrae Collegiate Institute
High school diploma -
CyberArts program
Advanced Diploma in Management - Human Resource Management
Centennial College of Applied Arts And Technology
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