Maylene Engman
Mission,BC
Summary
Motivated student with engaging personality and flexible approach. Seeking work in order to fund and continue my education and further my interest in the Criminal Justice field
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Little Saigon
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Answering incoming phone calls regarding placing pickup orders
Operations Manager
Valley Golf Centre
05.2022 - 05.2024
- Answering incoming phone calls and inquiries related to tee times, events, pricing, and course information
- Provide professional customer service about inquiries, concerns, and specific requests monitor inventory levels for food and beverage items in the pro shop
- Place orders for stock and supplies as needed, ensuring sufficient inventory
- Train and supervise new staff members
- Assist in organizing and executing golf course events, tournaments, and school outings
Delivery Driver
Cafe Michaels
08.2020 - 07.2021
- Answer phone calls from customers to take orders accurately
- Confirm order details, including order, payment, and address
- Assist kitchen staff in preparing menu items during a busy period
- Dishwashing and maintaining a clean and organized workspace
- Safely operate a delivery vehicle to transport orders to customer's location
- Collect payment from customers accurately and provide change if necessary
Barista
Trail Coffee Company
07.2020 - 03.2021
- Take customer orders of beverages and food items, offering recommendations as needed prepare and craft a variety of coffee and espresso-based drinks
- Clean and sanitize coffee machines, grinders, espresso machines, and brewing equipment regularly
- Handle customer payments including cash, credit cards, gift cards, and mobile payments
- Assist in preparing and assembling food items such as sandwiches, soups, salads, sides, snacks, and pastries
Education
High School Diploma -
James Lloyd Secondary School
Trail BC06.2021
Diploma - Criminal Justice
University of The Fraser Valley
Abbotsford, BC06.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Supply Restocking
Languages
English
Full Professional
Certification
- Babysitting Course - March 2018
- Soccer Reffing Course - April 2019
- Food Safe Certificate - July 2020
- Serving It Right - July 2021
- TCPS 2 Certificate - Sept 2023
References
- Diane Wong, Owner, Cafe Michaels, 8266 BC-3B, Trail BC (250) - 364 - 8387
- Madison Van Horn, Owner, Trail Coffee Co, 1369 Cedar Ave, Trail BC (250) - 921 - 5815
- Cyndi Smith, English Teacher, JL Crowe Secondary School (250) - 921 - 5675
- Sara Robertson, Communication Officer, Parole Board of Canada (604) - 855 - 8088
Timeline
Server
Little Saigon
05.2024 - Current
Operations Manager
Valley Golf Centre
05.2022 - 05.2024
Delivery Driver
Cafe Michaels
08.2020 - 07.2021
Barista
Trail Coffee Company
07.2020 - 03.2021
High School Diploma -
James Lloyd Secondary School
Diploma - Criminal Justice
University of The Fraser Valley
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