Summary
Education
Skills
Work Experience
Timeline
Generic

Maylaa Alhussami

Customer Service Enthusiast | Office Administration Trainee
Edmonton,AB

Summary

Motivated Office Administration student with a background in software development, bringing strong problem-solving and analytical skills. Seeking a call center agent role to apply my customer service knowledge, administrative expertise, and technical proficiency. Skilled in handling inquiries, managing schedules, and resolving issues efficiently, with a commitment to delivering exceptional customer experiences. Adaptable, detail-oriented, and eager to thrive in a fast-paced environment.

Education

Certificate - Office Administration

Algonquin College
Ottawa, ON
05.2001 -

Some College - Mobile Applications Development

St. Clair College of Applied Arts And Technology
Windsor, ON
05.2001 -

Skills

    Communication and Interpersonal Skills

  • Strong verbal and written communication
  • Active listening and empathy
  • Clear and professional phone etiquette
  • Conflict resolution and problem-solving

    • Technical and Computer Skills

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Technical support: Diagnosing and resolving software and hardware issues
  • Keyboarding skills: 35 WPM (improving)

    • Organizational and Time Management Skills

  • Time management and multitasking
  • Attention to detail

    • Teamwork and Collaboration

  • Effective team collaboration

Work Experience

I am currently a student in Office Administration, where I’ve developed strong organizational and communication skills. I’ve also gained technical proficiency in Microsoft Office and customer service through my coursework and projects.

Timeline

Certificate - Office Administration

Algonquin College
05.2001 -

Some College - Mobile Applications Development

St. Clair College of Applied Arts And Technology
05.2001 -

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Maylaa AlhussamiCustomer Service Enthusiast | Office Administration Trainee