Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mayla Thura

Prince Albert,Canada

Summary

Aspiring Retail Store Manager with a strong background in customer service, data entry, and transaction processing. Proven ability to manage staff, resolve customer complaints, and develop effective marketing strategies. Demonstrated adaptability, analytical thinking, and strong problem-solving skills.

Overview

15
15
years of professional experience

Work History

Cashier

Walmart
11.2022 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Helped customers find specific products, answered questions and offered product advice
  • Processed sales transactions to prevent long customer wait times.

Customer Service Executive

Watsons Singapore
04.2017 - 04.2020
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
  • Improved operational efficiency while managing work requests, store inventory, equipment transactions and changes.
  • Explained benefits and advantages of different product and service offerings to customers.

Casino Pit Manager

Resorts World Manila
08.2009 - 04.2015
  • Addressed patron complaints and quickly resolved payout errors and disputes.
  • Supervised gaming tables and surrounding areas to enforce operational policies.
  • Established work schedules and station arrangements for daily shifts.
  • Monitored staffing levels for games and tables, arranging staff rotations and breaks.
  • Managed and mentored pit staff, resulting in increased efficiency and improved job performance.

Education

Business Diploma - Business Management

Saskatchewan Polytechnic
Prince Albert, SK
06.2024

Bachelor of Arts - Certificate of Teaching Education

Baliuag University
Bulacan, Philippines
04.2017

Bachelor of Science - Management Accounting

Baliuag University
Bulacan Philippines
03.1999

Skills

  • Sage Accounting skills
  • Data Entry
  • Transaction Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Driving License Class 5

Accomplishments

  • Developed and implemented operational policies and procedures, improving workflow efficiency by 25%.
  • Improved operational efficiency by 20% through effective management of work requests and inventory in Watsons Singapore.
  • Managed customer service operations, training, and motivating team members to improve service quality at Watsons Singapore, leading to a 20% increase in customer satisfaction.
  • Streamlined transaction processing, reducing transaction time by 30% at Walmart.

Timeline

Cashier

Walmart
11.2022 - Current

Customer Service Executive

Watsons Singapore
04.2017 - 04.2020

Casino Pit Manager

Resorts World Manila
08.2009 - 04.2015

Business Diploma - Business Management

Saskatchewan Polytechnic

Bachelor of Arts - Certificate of Teaching Education

Baliuag University

Bachelor of Science - Management Accounting

Baliuag University
Mayla Thura