Mayla Thura
Prince Albert,Canada
Summary
Aspiring Retail Store Manager with a strong background in customer service, data entry, and transaction processing. Proven ability to manage staff, resolve customer complaints, and develop effective marketing strategies. Demonstrated adaptability, analytical thinking, and strong problem-solving skills.
Overview
15
15
years of professional experience
Work History
Cashier
Walmart
11.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times.
Customer Service Executive
Watsons Singapore
04.2017 - 04.2020
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Improved operational efficiency while managing work requests, store inventory, equipment transactions and changes.
- Explained benefits and advantages of different product and service offerings to customers.
Casino Pit Manager
Resorts World Manila
08.2009 - 04.2015
- Addressed patron complaints and quickly resolved payout errors and disputes.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Established work schedules and station arrangements for daily shifts.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
Education
Business Diploma - Business Management
Saskatchewan Polytechnic
Prince Albert, SK06.2024
Bachelor of Arts - Certificate of Teaching Education
Baliuag University
Bulacan, Philippines04.2017
Bachelor of Science - Management Accounting
Baliuag University
Bulacan Philippines03.1999
Skills
- Sage Accounting skills
- Data Entry
- Transaction Processing
- Customer Service
- Calm and Professional Under Pressure
- Driving License Class 5
Accomplishments
- Developed and implemented operational policies and procedures, improving workflow efficiency by 25%.
- Improved operational efficiency by 20% through effective management of work requests and inventory in Watsons Singapore.
- Managed customer service operations, training, and motivating team members to improve service quality at Watsons Singapore, leading to a 20% increase in customer satisfaction.
- Streamlined transaction processing, reducing transaction time by 30% at Walmart.
Timeline
Cashier
Walmart
11.2022 - Current
Customer Service Executive
Watsons Singapore
04.2017 - 04.2020
Casino Pit Manager
Resorts World Manila
08.2009 - 04.2015
Business Diploma - Business Management
Saskatchewan Polytechnic
Bachelor of Arts - Certificate of Teaching Education
Baliuag University
Bachelor of Science - Management Accounting
Baliuag University