Maygin Rye
Redding,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept talent for interacting with staff at all levels of organization and public. Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Cosmetic Treatment Specialist
LaserAway
09.2023 - Current
- Initiate sales process by lead outreach; conduct initial consultation; describe LaserAway's treatments and skin care line
- Close sales by building rapport with patient; explain product and service capabilities and overcome objections
- Recommend new services by evaluating current aesthetic treatment process and patient goals
- Prepare financing contracts with lenders such as Care Credit and Loan Hero
- Minimum 100 outbound calls per day.
Business Manager
Freedom Hair Studio
01.2015 - 09.2023
- Built and grew business to 200+ clients
- Owned all aspects of client success and business growth through marketing/advertising, scheduling, bookkeeping and generating referral business through excellent client care.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Head of Sales
Open Mortgage
03.2022 - 06.2023
- Lead weekly in-depth market analysis
- Oversaw team strategy meetings
- Developed lead generation campaigns
- Managed in-house telemarketers
- Qualified leads and follow up through entire loan cycle
- Team calendar management
- 350+ cold calls/day.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Associate Account Manager
Better.com
08.2021 - 03.2022
- Generated 20%+ MOM revenue growth through client acquisition
- Drove revenue by managing successful client adoption and usage of fintech platforms
- Manage client expectations and deadlines across internal and external stakeholders.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
- Educated clients on new products or services to increase customer engagement with brand.
PMA Sales Rep
Johnson Controls
01.2017 - 01.2018
- Managed book of business through the entire sales cycle
- Sourced leads and opportunities to maintain pipeline of sales while allowing forecasting transparency across the team
- Owned every client touch point from communicating and developing value propositions, proposal creation, contracting and customer success management through excellent service delivery.
Education
Bachelor of Arts -
Golden West College
Huntington Beach, CA06.2010
Skills
- Sales
- Customer Service
- Account Management
- Strategy
- Project Management
- Jira
- Guru
- Front
- Looker
- Workday
- Slack
- Zoom
- Microsoft Office Suite
- Compassionate
- Case Planning
- Progress Evaluation
Personal Information
Title: Sales & Customer Service Professional
Timeline
Cosmetic Treatment Specialist
LaserAway
09.2023 - Current
Head of Sales
Open Mortgage
03.2022 - 06.2023
Associate Account Manager
Better.com
08.2021 - 03.2022
PMA Sales Rep
Johnson Controls
01.2017 - 01.2018
Business Manager
Freedom Hair Studio
01.2015 - 09.2023
Bachelor of Arts -
Golden West College