Mayen Arok
Victoria
Summary
Detail-oriented professional with experience providing cleaning and guest services. Skilled in using a variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Passionate in education and training as well as research activities.
Overview
9
9
years of professional experience
Work History
Houseperson & Laundry Attendant
Accent Inns Victoria
01.2023
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Provided exceptional customer service, addressing guest concerns promptly and professionally.
- Collaborated with team members to maintain an inventory of supplies and linens for streamlined operations.
- Promoted positive workplace culture through effective communication and teamwork.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Streamlined room turnover processes by effectively coordinating with front desk staff regarding room status updates.
- Safeguarded guest privacy by following strict key control policies when entering guest rooms or restricted areas.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
Facilitator
Urise Initiative for Africa (Amala Education)
01.2022
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Streamlined registration processes for workshops, reducing wait times and improving overall attendee satisfaction.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Research Assistant/Enumerator and Translator
Oxford University
01.2022
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Attended seminars and symposiums to improve overall knowledge and understanding.
Translator
Teachers College, Columbia University's Research on South Sudan
01.2022
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Streamlined translation processes for improved efficiency and faster turnaround times.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work.
- Trained new team members on best practices in translation, fostering a culture of continuous improvement within the department.
- Translated documents from English to Swahili and Dinka and vice versa.
Facilitator
Youth Peacebuilding Mentors
01.2021
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Streamlined registration processes for workshops, reducing wait times and improving overall attendee satisfaction.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
Collaborator & Lead
Global Leadership in Education
01.2021
- Improved collaboration by implementing team-building exercises and fostering open communication among peers.
- Developed strategies for conflict resolution, leading to a more cohesive work environment.
- Enhanced peer support by designing and delivering training programs on effective communication and collaboration techniques.
- Boosted team productivity with efficient allocation of tasks and resources based on individual strengths.
- Promoted a culture of shared learning by encouraging knowledge sharing and cross-functional collaboration.
- Fostered professional development, organizing workshops, seminars, and mentorship opportunities for colleagues.
- Championed innovative ideas by creating spaces for brainstorming sessions and peer review of proposals.
Researcher
European Union-funded Projects in Kakuma and Kalobeyei
01.2021
- Identifying the participants.
- Attending the training and workshops
- Conducting the interviews
- Taking notes during the interviews
- Asking probing and follow-up questions
- Transcribing the recorded audio from the respondents.
Educational Presentation
Indiana University's Teacher Well-being Project
01.2020
- Delivered educational presentations at Indiana University on teachers' wellbeing
- Developed and delivered educational presentations on O&P topics.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- I attended fitness meetings and educational presentations to learn about emerging fitness trends.
Enumerator
Lutheran World Federation (LWF)
01.2019
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey's purpose.
- Maintained the confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Attending the pre-job workshops and training.
- Collaborating with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Contributed to a positive team environment by actively participating in group meetings and discussions related to enumeration strategies.
- Performing quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
Enumerator
Humanity and Inclusion
01.2019
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
- Assisted in training new enumerators, sharing best practices and providing guidance on effective survey techniques.
- Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Provided valuable feedback regarding encountered challenges or suggestions for improvement in overall enumeration procedures.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
Consultant
Inter-Agency Network Education in Emergencies (INEE), MPSS, and Teacher Wellbeing in Education
01.2021 - 01.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Researcher
Columbia University, Impact of COVID-19 on Teaching in Kakuma Refugee Camp and Kalobeyei Settlement
01.2021 - 02.2021
- Identifying the participants.
- Developing the questionnaires
- Conducting the interviews
- Taking notes during the interviews
- Asking probing and follow-up questions
- Transcribing the recorded audio from the respondents.
Learning Facilitator
Jesuit Worldwide Learning
01.2020 - 01.2021
- Enhanced learner engagement by incorporating interactive activities and real-world examples into lesson plans.
- Assisted in curriculum development, resulting in improved student comprehension and higher test scores.
- Delivered tailored instruction to diverse groups of learners, ensuring individualized attention and academic growth.
- Designed stimulating classroom environments that fostered curiosity, creativity, and critical thinking among students.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed to optimize learning outcomes.
- Promoted a positive classroom culture rooted in mutual respect, open communication, and active participation from all students.
- Implemented differentiated instruction methods, addressing the unique needs of each learner within a diverse student population.
- Provided constructive feedback on assignments and exams, empowering students to take ownership of their learning process by identifying areas for improvement.
Research Assistant
Jihae Cha (Assistant Professor, George Washington University)
01.2019 - 01.2021
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Translation of research materials
- Mobilizing the clients
- Conducting needs assessment for clients
Training Facilitator
Teachers in Crisis Context Collaborative
01.2018 - 01.2021
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Increased workplace efficiency by designing customized training modules tailored to individual needs.
- Improved employee retention rates through engaging and interactive training sessions.
- Streamlined onboarding processes result in reduced time spent on initial training.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Created an internal knowledge-sharing platform where employees could share best practices and collaborate on projects more effectively.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Identified areas in need of improvement and implemented solutions.
- Collected data on program efficacy through data analysis and implemented improvement solutions.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Delivered informative presentations at industry conferences, reinforcing the company's commitment to employee development and growth.
Facilitator
Community-based Protection; Non-Violence Ambassador
01.2018 - 01.2021
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Identified areas in need of improvement and implemented solutions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Identifying the participants and carrying out the registration process.
Child Protection Focal Teacher
Lutheran World Federation (LWF)
01.2018 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- I frequently communicate with child protection agencies for support if the challenge is out of my control.
Primary School Teacher
Lutheran World Federation (LWF)
01.2015 - 01.2021
- Increased student comprehension by incorporating diverse teaching methods and materials to accommodate different learning styles.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Enhanced students'' critical thinking skills by implementing project-based learning activities and real-world examples into lessons.
- Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
- Contributed to school-wide initiatives aimed at improving overall academic achievement, including participation in professional development workshops and collaborating with colleagues on cross-curricular projects.
- Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Secondary School Teacher
Saint Paul Secondary School
01.2018 - 01.2019
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
- Boosted students'' critical thinking skills through engaging debates and group discussions.
- Developed and implemented creative teaching strategies to accommodate various learning styles.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Provided one-on-one tutoring sessions for students needing additional assistance, improving their overall academic performance.
- Planning for lessons based on students' needs.
Co-Facilitator
Teachers for Teachers, Teachers College, Columbia University
01.2017 - 01.2018
- Enhanced group dynamics by implementing engaging ice-breaker activities and team-building exercises.
- Improved participant engagement by encouraging open communication and active listening during discussions.
- Assisted lead facilitator in developing and delivering effective workshop content, resulting in positive feedback from attendees.
- Supported participants with diverse needs, providing individualized guidance and resources for personal growth.
- Collaborated with co-facilitators to design innovative workshops tailored to the specific needs of each group.
- Provided constructive feedback to help participants refine their skills and enhance their overall experience.
- Proactively sought out opportunities for collaboration with community partners to expand program reach.
- Facilitated meetings that created safe and supportive team environment and met priority needs.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
Voluntary Primary School Teacher
Lutheran World Federation (LWF)
01.2013 - 01.2015
- Increased student comprehension by incorporating diverse teaching methods and materials to accommodate different learning styles.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Enhanced students'' critical thinking skills by implementing project-based learning activities and real-world examples into lessons.
- Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
Education
Bachelor of Arts - Sustainable Development
Xavier University
03.2024
Advanced Certificate - Liberal Studies
Xavier University
India12.2021
Diploma in Education - Elementary Education
Masinde Muliro University of Science And Technology
Kenya12.2017
Certificate in Education -
Jesuit Worldwide Learning (JWL)
01.2016
Secondary Education Diploma - Kenya Certificate of Secondary Education
Laikipia High School
01.2012
Primary Education Diploma - Kenya Certificate of Primary Education
Ragati Primary School
01.2008
Skills
- Leadership
- Peer Coaching
- Effective communications
- Teamwork/collaboration
- Problem-solving
- Teacher Training/Facilitations
- Research: Data collection (interviews, focus group discussions, transcriptions, report writing)
- Writing, Listening, and Reading
- Ms office skills (word, excel, teams, PowerPoint)
- Laundry Management
- Guest Relations
- Customer Service
Training Experiences
- Facilitator, Urise Initiative for Africa (Amala Education), 2022, 2022
- Facilitator, Inter-Agency Network Education in Emergencies (INEE), 2021-2022
- Facilitator, Global Leader in Education, Columbia University & INEE, 2021-2022
- Learning Facilitator, Jesuit Worldwide Learning, Kenya, 2020-2021
- Facilitator, Youth Peacebuilding Mentors, 2021, 2021
- Training Facilitator, Teachers in Crisis Context Collaborative, 2018-2021
- Co-Facilitator, Teachers for Teachers, Teachers College, Columbia University, 2017-2018
- Facilitator, Community-based Protection; Non-Violence Ambassador, 2018-2021, 2018-2021
Professional Research Experiences
- Research Assistant/Enumerator and Translator, Oxford University, 2022, 2022
- Researcher, Inter-Agency Network Education in Emergencies (INEE), 2021
- Consultant, Inter-Agency Network Education in Emergencies (INEE), MPSS, and Teacher Wellbeing in Education, 2021-2022, 2021-2022
- Collaborator & Lead, Global Leadership in Education, 2021
- Translator, INEE'S Research on South Sudan, 2021-2022, 2021-2022
- Translator, Teachers College, Columbia University's Research on South Sudan, 2022, 2022
- Researcher, Columbia University, Impact of COVID-19 on Teaching in Kakuma Refugee Camp and Kalobeyei Settlement, 2021, 2021
- Researcher, Columbia University, School Leadership Program in Kakuma Refugee Camp and Kalobeyei Settlement, 2020-2022, 2020-2022
- Researcher, European Union-funded Projects in Kakuma and Kalobeyei, 2021, 2021
- Educational Presentation, Indiana University's Teacher Well-being Project, 2020, 2020
- Research Assistant, Jihae Cha (Assistant Professor, George Washington University), 2019-2021, 2019-2021
- Child Protection Focal Teacher, Lutheran World Federation (LWF), 2018-2021, 2018-2021
- Secondary School Teacher, Saint Paul Secondary School, 2018-2019, 2018-2019
- Enumerator, Lutheran World Federation (LWF), 2019, 2019
- Enumerator, Humanity and Inclusion, 2019, 2019
- Primary School Teacher, Lutheran World Federation (LWF), 2015-2021, 2015-2021
- Voluntary Primary School Teacher, Lutheran World Federation (LWF), 2013-20215, 2013-20215
Certificates Fellowships
- Data Analysis, University of Oxford, 2023
- Quality Holistic Learning Fellowship, Certificate in Teaching of Social-Emotional Learning, 2021
- Danish Refugee Council, DRC, Trainer of Trainers, East African Regional Youth's Peacebuilding Program, 2021
- Danish Refugee Council, DRC, Sexual and Gender-based Violence Training, 2019
- Distinguished presenter, Indiana University's K-12 professional development webinar series, 2020
- LWF/FCA/VSO/UNICEF/UNHCR, TiCC Content Coverage Delivery
- Resilience Action International, Computer Basic Course
- International Rescue Committee, Patient Attendant Course, 2018-2019
- Ministry of Education-Turkana West and UNICEF, Integration and Child Friendly Schools, 2018
- KEPSHA ENEZA, Education Digital Teacher Refresher Training, 2018
- Jesuit Refugee Services (JRS), Mental Health Training, 2015
- Norwegian Refugee Council (NRC), Crop Production, 2015
Distinguished Presenter Speaker
- Indiana University's K-12 professional development webinar series, supporting teachers in a crisis, teacher wellbeing and self-care
- Girls Education podcast, EducateUs, Season 3, Episode 14
Professional References
- Dr. Mary Mendenhall, Associate Professor, Teachers College, Columbia University, Mendenhall@tc.columbia.edu
- Dr. Jihae Cha, Assistant Professor, The George Washington University, Jihae.cha@gwu.edu
- Danielle Falk, Lead Trainer/Consultant, INEE & PhD Candidate, Teachers College, Dlf2136@tc.columbia.edu
- Charlotte Bergin, Education Cannot Wait
- Casey Pearson, Researcher, Education in emergencies
- Dennis Momanyi Mogeni, Jesuit Worldwide Learning
- Melvin Kiruja, Jesuit Worldwide Learning
- Rachel Smith, Inter-Agency Network for Education in Emergencies
- Gladys Mwugusi, Centre for Mathematics, Science and Technology Education in Africa
- Jessica Rapp, Amala Education
- Caroline Pontefract, Former Director at UNRWA, commonwealth secretariate, UNESCO chief of teacher training and more
- Chris Henderson, Education in emergencies specialist, Columbia university
- Lauren Gerken, Gender project manager (INEE)
- Sarah-Joy Kallos, Educator, Career Champion and creative, Camosun College
Hospitality Experience
Houseperson & Laundry Attendant, Accent Inns Victoria, 2023, Present
Community Service
- Youth Peace Mentor, Kakuma 1 (Kenya), 2021
- Youth Chairperson, Jieng Community in Kakuma 1 (Kenya), 2015-2019
- Volunteer, Child Protection Community Focal Point (Kenya), 2015-2021
Languages
English
Full Professional
Swahili
Full Professional
Arabic
Elementary
Reading, watching soccer, traveling
Reading novels, watching soccer games, and traveling as an adventure.
Timeline
Houseperson & Laundry Attendant
Accent Inns Victoria
01.2023
Facilitator
Urise Initiative for Africa (Amala Education)
01.2022
Research Assistant/Enumerator and Translator
Oxford University
01.2022
Translator
Teachers College, Columbia University's Research on South Sudan
01.2022
Facilitator
Youth Peacebuilding Mentors
01.2021
Collaborator & Lead
Global Leadership in Education
01.2021
Researcher
European Union-funded Projects in Kakuma and Kalobeyei
01.2021
Consultant
Inter-Agency Network Education in Emergencies (INEE), MPSS, and Teacher Wellbeing in Education
01.2021 - 01.2022
Researcher
Columbia University, Impact of COVID-19 on Teaching in Kakuma Refugee Camp and Kalobeyei Settlement
01.2021 - 02.2021
Educational Presentation
Indiana University's Teacher Well-being Project
01.2020
Learning Facilitator
Jesuit Worldwide Learning
01.2020 - 01.2021
Enumerator
Lutheran World Federation (LWF)
01.2019
Enumerator
Humanity and Inclusion
01.2019
Research Assistant
Jihae Cha (Assistant Professor, George Washington University)
01.2019 - 01.2021
Training Facilitator
Teachers in Crisis Context Collaborative
01.2018 - 01.2021
Facilitator
Community-based Protection; Non-Violence Ambassador
01.2018 - 01.2021
Child Protection Focal Teacher
Lutheran World Federation (LWF)
01.2018 - 01.2021
Secondary School Teacher
Saint Paul Secondary School
01.2018 - 01.2019
Co-Facilitator
Teachers for Teachers, Teachers College, Columbia University
01.2017 - 01.2018
Primary School Teacher
Lutheran World Federation (LWF)
01.2015 - 01.2021
Voluntary Primary School Teacher
Lutheran World Federation (LWF)
01.2013 - 01.2015
Bachelor of Arts - Sustainable Development
Xavier University
Advanced Certificate - Liberal Studies
Xavier University
Diploma in Education - Elementary Education
Masinde Muliro University of Science And Technology
Certificate in Education -
Jesuit Worldwide Learning (JWL)
Secondary Education Diploma - Kenya Certificate of Secondary Education
Laikipia High School
Primary Education Diploma - Kenya Certificate of Primary Education
Ragati Primary School
Similar Profiles
Andrew MykichukAndrew Mykichuk
Reservations Manager at Accent InnsReservations Manager at Accent Inns
AMER DUTAMER DUT
Housekeeping Room Attendant at Accent InnsHousekeeping Room Attendant at Accent Inns
Zackary JarvisZackary Jarvis
Front Desk Agent at North Coast InnsFront Desk Agent at North Coast Inns