Mayely Spotts
San Bernardino
Summary
Dynamic Security Supervisor at Securitas Inc, skilled in security screening and team leadership. Proven track record in developing emergency response plans and enhancing safety protocols. Bilingual in Spanish, adept at building relationships and managing personnel to ensure a secure environment. Experienced in CCTV operations, ensuring prompt incident response and effective communication.
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Securitas Inc
09.2021 - Current
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of 16 security personnel during shift.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
Medical Records Retrieval Specialist
ABI Document Support Services
04.2021 - 09.2021
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Tracked and monitored requests for medical records release.
Cashier
Walmart
09.2017 - 04.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Medical Records and Health Information Technician
Greater El Monte Community Hospital
11.2014 - 03.2017
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Scanned and uploaded medical records into electronic medical records system.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in preparation of medical reports for external parties.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Responded to patient inquiries to provide information and details of medical records.
Education
High School Diploma -
Whittier High School
Whittier, CA06-2007
Skills
- Security screening
- Proficient in Spanish
- Security team leadership
- CCTV experience
- Dispatch
- Surveillance systems
- Relationship building and management
- Team leadership
- Emergency management
- Safety and security regulations
- Personnel supervision
- Safety and security procedures
Languages
Spanish
Native or Bilingual
Timeline
Security Supervisor
Securitas Inc
09.2021 - Current
Medical Records Retrieval Specialist
ABI Document Support Services
04.2021 - 09.2021
Cashier
Walmart
09.2017 - 04.2021
Medical Records and Health Information Technician
Greater El Monte Community Hospital
11.2014 - 03.2017
High School Diploma -
Whittier High School
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