Mayelin Moore Guzman

• Monitored airport security checkpoints to ensure compliance with safety regulations.
• Responded quickly to emergency situations by following appropriate protocols.
• Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
• Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
• Assisted customers with ticketing, seating, and baggage handling requirements.
• Followed company policies and procedures related to customer service operations at all times.
• Verified passenger documentation ensuring compliance with applicable laws and regulations.
• Resolved customer complaints in a timely manner.
• Advised passengers of any changes or delays in their scheduled flights.
• Utilized problem solving skills to resolve customer issues quickly and efficiently.

· Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

· Documented vitals, behaviors and medications in client medical records.

· Administered medications and tracked behaviors to keep healthcare supervisor well-informed.

· Cleaned house, managed laundry and kept house in order.

· Assisted with dressing guidance, grooming and medication reminders.

· Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels.

· Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer services.
• Discounted purchases by scanning and redeeming coupons.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
• Maintained accurate and current order and shipment forms, inventory documentation and customer records
• Bent, lifted, opened, and moved products weighing up to 50 pounds
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
• Examined packages and goods for damage and notified vendors of specific issues requiring replacement