Mayeli Portillo
Hawthorne
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
El Tenampa Restaurants
12.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Management of money.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Cleaning
El Tenampa
12.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA2013
Skills
- Dining Area Maintenance
- Order Accuracy
- Guest Relations Management
- Customer Service
- Compliance Standards
- Tableside Service
- Supply Restocking
- Accurate Money Handling
Languages
English
Native or Bilingual
Timeline
Waitress
El Tenampa Restaurants
12.2021 - Current
Cleaning
El Tenampa
12.2021 - Current
High School Diploma -
Hawthorne High School
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