Mayci Castro
Newport Beach,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Office Administrator
Sila Dental
10.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
Director of Sales and Business Development
Sunrise Senior Living
06.2022 - 07.2023
- Built sales opportunity pipeline through targeted and subliminal prospecting methodologies.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Planned and hosted events to keep our community top of mind for prospecting families and professionals
Associate Director of Sales
Sunrise Assisted Living
05.2021 - 06.2022
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Conducting successful presentations with customers to gain move in commitment
- Manage on average 20 customer calls per day
- Assisting the Director of Sales in managing the community's sales & marketing database.
- Maintaining appropriate sales collateral
- Coordinating and obtaining all required move-in paperwork and preparing residents Administrative file
- Conducting residents orientation and ensuring each residents move-in to their new home at Sunrise is smooth and successful following our Sunrise shared values
Concierge
Sunrise Assisted Living
12.2019 - 05.2021
- Arranged for transportation appointments for residents to get to doctors appointments
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Monitored the entrance to ensure visitors were properly screened, and residents were safe
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve room issues.
- Monitored office supplies by checking inventory and communicating that to our business office coordinator
Caregiver
Sunrise Assisted Living
10.2018 - 11.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA07.2021
Skills
- Decision Making
- Time Management
- Verbal and Written Communication
- Detail-Oriented
- Problem Solving
- Closing Techniques
- Database Management
- Consultative Selling Techniques
Timeline
Office Administrator
Sila Dental
10.2023 - Current
Director of Sales and Business Development
Sunrise Senior Living
06.2022 - 07.2023
Associate Director of Sales
Sunrise Assisted Living
05.2021 - 06.2022
Concierge
Sunrise Assisted Living
12.2019 - 05.2021
Caregiver
Sunrise Assisted Living
10.2018 - 11.2019
Associate of Arts - Psychology
Saddleback College
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