May Christine Cruz
Edmonton,AB
Summary
Proven leader in housekeeping and environmental services, notably at Courtyard by Marriott, where I spearheaded initiatives that significantly reduced guest complaints. Expert in training and mentoring, I excel in team collaboration and productivity, ensuring high standards of cleanliness and service. My adaptable approach and strong work ethic have consistently enhanced guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Environmental Services Housekeeper
AHS - Royal Alexandra Hospital
Edmonton, AB
10.2020 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Room Attendant/ Housekeeping Supervisor
Courtyard by Marriott
Edmonton, AB
06.2011 - 03.2020
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Housekeeping Team Lead
Hilton Garden Inn Hotel
Edmonton, AB
05.2007 - 04.2009
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Participated in quality assurance audits, addressing identified issues proactively to maintain high standards of cleanliness and service throughout the property.
- Trained new hires in housekeeping best practices, resulting in consistent service quality across the team.
- Improved room cleanliness by implementing efficient cleaning procedures and ensuring adherence to hotel standards.
Education
Bachelor Of Science - Tourism
Centro Escolar University
Manila Philippines 03.2000
Skills
- Strong Work Ethic
- Adaptable and Flexible
- Team Collaboration
- Productivity and Time Management
- Multitasking
Languages
English
Professional Working
Filipino/ Tagalog
Native or Bilingual
Timeline
Environmental Services Housekeeper
AHS - Royal Alexandra Hospital
10.2020 - Current
Room Attendant/ Housekeeping Supervisor
Courtyard by Marriott
06.2011 - 03.2020
Housekeeping Team Lead
Hilton Garden Inn Hotel
05.2007 - 04.2009
Bachelor Of Science - Tourism
Centro Escolar University