Maybellinne Santay
455 Canal Street Apt 2
Summary
Customer-focused Eyewear Specialist with 3 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
2025
2025
years of professional experience
Work History
Optician
Larkspur Landing Optometry
Corte Madera
02.2023 - 04.2024
- Help style patients
- Faxing
- Organize incoming product
- Spanish translation
- Dispensed contact lenses upon completion of fitting process.
- Repaired broken frames using specialty tools and equipment.
- Calculated measurements for eyewear using optical measuring devices.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Processed payments for products purchased by customers.
- Monitored patient progress while wearing new lenses or frames.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Organized inventory according to product type and manufacturer specifications.
- Greeted patients warmly upon arrival at office or store location.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Demonstrated how to insert, remove, and care for contact lenses.
- Performed basic vision screenings to determine patient's prescription needs.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Participated in continuing education courses related to optometry technology advances.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Customer Service Representative
UPS
San Rafael
04.2022 - 05.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained an up-to-date knowledge of government regulations related to passport processing.
- Compiled statistical data related to passport services rendered by the agency.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Ensured compliance with safety regulations related to hazardous materials handling.
- Operated computers to access information related to shipping activities.
- Received incoming shipments and verified contents against packing slips.
Customer Service
See’s Candy
San Rafael
01.2016 - 09.2017
- Provided customer service assistance as needed.
- Greeted guests and provided exceptional customer service.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Stocked shelves with various types of wrapping paper, ribbons, bows, and tissue papers.
Bartender and Server
Napolis Pizza and Pasta
869 4th Street
05.2014 - 12.2015
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Attended regular training sessions to stay updated on new products or trends.
Customer Service Cashier
Bagel Street Cafe
- Provided excellent customer service by helping customers locate items they were looking for.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Handled multiple phone lines to take orders, providing menu recommendations as needed.
- Utilized point-of-sale system to take orders from customers.
Education
Some College (No Degree) - Art Education
College of Marin
Greenbrae, CASome College (No Degree) - Child Development
College of Marin
Greenbrae, CASkills
- Problem resolution
- Effective communication
- Team collaboration
- Customer feedback analysis
- Client consultation
- Staff motivator
- Complex Problem-solving
- Public relations background
- Exceptional organization
- Multitasking and organization
- Professional and mature
- Proper phone etiquette
- Discretion and confidentiality
Languages
Spanish
Professional
References
References available upon request.
Timeline
Optician
Larkspur Landing Optometry
02.2023 - 04.2024
Customer Service Representative
UPS
04.2022 - 05.2023
Customer Service
See’s Candy
01.2016 - 09.2017
Bartender and Server
Napolis Pizza and Pasta
05.2014 - 12.2015
Customer Service Cashier
Bagel Street Cafe
Some College (No Degree) - Art Education
College of Marin
Some College (No Degree) - Child Development
College of Marin